Cheri Riggen
Summary
Dynamic Trade Lane Analyst with DHL Global Forwarding, skilled in optimizing shipping processes and enhancing team collaboration.
Skilled in data visualization, problem solving and communication.
Rational Analyst with [20+] years of experience enhancing operations for organizations through information systems solutions.
Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs.
Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Trade Lane Analyst
DHL Global Forwarding
04.2010 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Creates/confirms shipment booking to ensure delivery of the product to the final destination
- Performs booking and booking optimization
- Performs track and tracing of shipments from facility to port of exit, following up to final destination
- Prepares booking for all required Export shipments with ocean carrier to move product to the overseas customer.
- Maintain excellent relationships with counterparts (carrier, co-workers, dealer, facilities, freight forwarder, etc.)
- Follows-up on shipment status in the Export area; identifies incidents and ensures resolution of incidents
- Maintains excellent relationships with customers, facilities, ocean carriers, freight forwarders and dealers
- Maintained detailed records of all transactions, enabling accurate tracking and reporting on key performance metrics.
- Streamlined ocean export processes by implementing efficient booking documentation
- Collaborated with cross-functional teams to coordinate seamless international transportation of goods.
- Implemented continuous improvement initiatives that resulted in streamlined workflows for increased productivity within the team.
- Optimized routing options based on various factors such as transit time, cost-effectiveness, and reliability of carrier services.
- Coordinated effectively with supply chain partners to ensure a smooth flow of information throughout the export process.
- Ensured compliance with all industry regulations, reducing risk of fines or penalties due to noncompliance.
- Developed comprehensive knowledge of export procedures, providing expert guidance to clients and colleagues alike.
- Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
- Reduced shipping costs for clients by negotiating favorable rates with carriers and quote procurement team
- Obtained space with airlines, steamship lines, railways and trucking companies.
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Provided tracking information to enable clients to monitor progress of shipments.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Stayed on top of shipment locations and current status to update offices and customers.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft, Salesforce, GT Nexus, Power BI, Blue Yonder
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Facilitated efficient data migration projects, ensuring seamless transitions to new systems.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Education
High School Diploma -
Limestone Community High School
Bartonville, IL05-1986
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Information gathering
- Decision-making
- Process improvements
- Root-cause analysis
I will be moving to the South Carolina in May 2025.
My family is moving to South Carolina, Charleston area. I have truly enjoyed my job with DHL and would love to remain working for the company.
i would be greatly honored if you were to consider taking me on as one of your team members.
Timeline
Trade Lane Analyst
DHL Global Forwarding
04.2010 - Current
High School Diploma -
Limestone Community High School
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