Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Cheri Smith

Perryville,AR

Summary


Results-focused professional prepared to excel in coordinating and managing client cases. Expertise in navigating challenging situations and providing support to clients in need. Known for effective collaboration with team members and adapting to evolving circumstances. Proficient in case management, communication, and problem-solving, valued for reliability and flexibility.

Knowledgeable Case Coordinator with solid background in managing complex caseloads and coordinating services to meet client needs. Efficiently handled case documentation and communication, contributing to improved client outcomes. Demonstrated ability to resolve conflicts and display empathy while maintaining professional boundaries.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Surgery Coordinator

UAMS
05.2025 - Current
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
  • Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
  • Communicated with patients on phone and in person to enter and update medical history in database.

Customer Service Case Coordinator

Baptist Medical Center
06.2017 - 05.2025
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.

ARN III

Baptist Medical Center
06.2013 - 12.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

RN II

Baptist Medical Center
05.2011 - 06.2013
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.

Education

Bachelor of Science - Nursing

Arkansas Tech University
Russellville, AR
12-2015

Skills

  • Patient check-in
  • Patient coordination
  • Office administration
  • Patient counseling
  • Scheduling expertise
  • Maintaining confidentiality
  • Obtaining authorizations

Certification

  • Certified Registered Nurse

Interests

Painting

Sketching

Running (over 18 half marathons, 5 10k's, countless 5k's)

Timeline

Surgery Coordinator

UAMS
05.2025 - Current

Customer Service Case Coordinator

Baptist Medical Center
06.2017 - 05.2025

ARN III

Baptist Medical Center
06.2013 - 12.2015

RN II

Baptist Medical Center
05.2011 - 06.2013

Bachelor of Science - Nursing

Arkansas Tech University

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