Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Volunteer Coordinator
Phoenix Hospice
Independence, Missouri
07.2024 - Current
Assisted in developing strategies to increase community engagement with the organization's mission.
Facilitated communication between staff members and volunteers.
Collaborated with local partners and stakeholders on outreach initiatives.
Developed and implemented volunteer recruitment plans.
Conducted periodic reviews of existing programs to identify areas of improvement.
Admissions Director / Healthcare Liaison
Foxwood Senior Living
Raymore, MO
08.2015 - 02.2024
Resolved customer issues through expert service, fostering high satisfaction levels.
Identified customer needs promptly to improve service delivery and efficiency.
Engaged customers in conversations, utilizing strong interpersonal skills to build rapport.
Guided incoming students on registration procedures and policies to enhance understanding.
Developed functional solutions to challenges, yielding significant cost savings.
Collaborated on group projects, ensuring effective teamwork and successful outcomes.
LPN Charge Nurse
Foxwood Senior Living
Raymore, MO
11.2008 - 08.2015
Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
Observed strict confidentiality and safeguarded all patient-related information.
Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
Assessed patients' health conditions and monitored changes in their condition.
Developed individual care plans to meet patient needs and achieve treatment goals.
Administered medications in accordance with policies and legal limitations.
Developed strategies for improving quality of care standards within the unit or department.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Implemented new floor assignments based on evaluation of staffing requirements.
Communicated with patients with compassion while keeping medical information private.
Maintained accurate medical records and updated them regularly.
Communicated effectively with patients, families, colleagues, and other healthcare professionals.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Collaborated with multidisciplinary teams to coordinate effective patient care delivery systems.
Provided patient care plans, treatments, and medications according to physicians' orders.
Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
Participated in creating a safe environment by following fire safety regulations.
Identified potential problems or risks that could affect patient outcomes.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
LPN Office Nurse
Kansas City Family Care
Kansas City, MO
06.2008 - 08.2012
Recorded patient information in electronic medical records system accurately and efficiently.
Collected blood, urine or sputum from patients to perform routine laboratory tests.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Utilized various computer software programs proficiently in order to document patient data.
Documented patient medical histories, current symptoms and vitals.
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.