Cheria Rush
Sumter,SC
Summary
Dynamic administrative professional with a proven track record at Palmetto Infusion Services, excelling in customer service and office administration. Skilled in data entry and training, I enhanced patient satisfaction and streamlined operations, fostering strong relationships and promoting a collaborative team environment. Resourceful and dedicated, I consistently improved efficiency and compliance.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Palmetto Infusion Services
Sumter, SC
12.2023 - Current
- Coordinated scheduling for patient appointments, ensuring efficient use of resources and timely service delivery.
- Managed communication between patients and healthcare providers, fostering positive relationships and enhancing patient satisfaction.
- Assisted in maintaining accurate medical records, contributing to compliance with healthcare regulations and standards.
- Processed insurance claims and payments, streamlining financial operations and reducing discrepancies.
- Organized office supplies and inventory, optimizing resource availability for daily operations.
- Trained new staff on administrative processes, promoting adherence to best practices within the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Laboratory Phlebotomist
Prisma Health Richland
Columbia SC
12.2013 - 11.2023
- Performed venipuncture and skin puncture techniques with precision and adherence to safety protocols.
- Assisted in training new staff on phlebotomy procedures and laboratory best practices.
- Collaborated with healthcare teams to ensure accurate patient information and sample collection.
- Implemented process improvements that enhanced specimen handling efficiency and reduced errors.
- Mentored junior phlebotomists, fostering skill development and promoting a culture of excellence within the team.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
Cashier
Burger King
Sumter, SC
06.2006 - 11.2013
- Processed customer transactions accurately and efficiently at point-of-sale.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service standards.
- Managed cash drawer, ensuring balanced transactions throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Phlebotomy Certificate - Phlebotomy
Meajias Traning Center
Sumter, SC04.2012
High School Diploma - Basic Education
Sumter High School
Sumter, SC06.2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Dedicated team player
- Verbal communication
- Mail handling
- Relationship building
- Resourceful
- Coordination
- Training and coaching
- Mail distribution
- Team bonding
Timeline
Administrative Assistant
Palmetto Infusion Services
12.2023 - Current
Laboratory Phlebotomist
Prisma Health Richland
12.2013 - 11.2023
Cashier
Burger King
06.2006 - 11.2013
Phlebotomy Certificate - Phlebotomy
Meajias Traning Center
High School Diploma - Basic Education
Sumter High School