Cherie Astraski
Delanco,NJ
Summary
Highly efficient Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Clerk/Receptionist
Burlington County Board Of Social Services
04.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Registrar
Virtua Hospital
06.2022 - 04.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service/Billing Specialist
Fedex Freight
06.2018 - 08.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Education
Associate of Applied Science - Psychology
Rowan College At Burlington County
Mount Laurel05.2021
Skills
- Administrative Support
- File Maintenance
- Cash Management
- Research
- Database Entry
Timeline
Clerk/Receptionist
Burlington County Board Of Social Services
04.2023 - Current
Registrar
Virtua Hospital
06.2022 - 04.2023
Customer Service/Billing Specialist
Fedex Freight
06.2018 - 08.2022
Associate of Applied Science - Psychology
Rowan College At Burlington County
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