Summary

Overview

Work History

Education

Skills

Timeline

CHERIE ENGLAND

LEEDS,AL

Summary

Seasoned professional looking for a career to utilize my management and customer service skills. Embracing the corporate vision and values of a progressive organization; while increasing revenue and sound business practices for efficient long term growth.

Overview

years of professional experience

Work History

Sales Professional / Business Manager

JIM BURKE AUTOMOTIVE

Birmingham, AL

02.2018 - 01.2024

Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Developed new business opportunities by leveraging professional networks for referrals and introductions into untapped markets or industries.
Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.

Sales Professional

TAMERON HYUNDAI

Hoover, AL

05.2016 - 02.2018

Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Retained excellent client satisfaction ratings through outstanding service delivery.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated new leads through networking and attending industry events.

Customer Service Representative -Part Time

KOHL'S

Birmingham, AL

11.2015 - 05.2016

Increased sales by implementing effective merchandising strategies and optimized store layouts.
Prioritized excellent customer service through continuous interactions with shoppers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Exhibited excellent people skills during interaction with co-workers and customers.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Answered questions about store policies and addressed customer concerns.

Customer Service Area Supervisor

Kohl's

Walpole, MA

03.2014 - 09.2015

Reduced wait times for customers by effectively managing call queues and prioritizing urgent issues.
Analyzed customer feedback to identify trends, leading to continuous improvement of service standards.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Interceded between employees during arguments and diffused tense situations.
Coached employees through day-to-day work and complex problems.

Property Manager

SIMPLY SELF STORAGE

Tewksbury, MA

08.2009 - 03.2014

Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Introduced prospective tenants to types of units available and performed tours of premises.
Coordinated with janitorial and engineering staff on maintenance and upkeep.