Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHERIE ENGLAND

LEEDS,AL

Summary

Seasoned professional looking for a career to utilize my management and customer service skills. Embracing the corporate vision and values of a progressive organization; while increasing revenue and sound business practices for efficient long term growth.

Overview

14
14
years of professional experience

Work History

Sales Professional / Business Manager

JIM BURKE AUTOMOTIVE
Birmingham, AL
02.2018 - 01.2024
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Developed new business opportunities by leveraging professional networks for referrals and introductions into untapped markets or industries.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.

Sales Professional

TAMERON HYUNDAI
Hoover, AL
05.2016 - 02.2018
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.

Customer Service Representative -Part Time

KOHL'S
Birmingham, AL
11.2015 - 05.2016
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Prioritized excellent customer service through continuous interactions with shoppers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with co-workers and customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Answered questions about store policies and addressed customer concerns.

Customer Service Area Supervisor

Kohl's
Walpole, MA
03.2014 - 09.2015
  • Reduced wait times for customers by effectively managing call queues and prioritizing urgent issues.
  • Analyzed customer feedback to identify trends, leading to continuous improvement of service standards.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Coached employees through day-to-day work and complex problems.

Property Manager

SIMPLY SELF STORAGE
Tewksbury, MA
08.2009 - 03.2014
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Education

Certified As F & I ( Business Manager) -

THE ACADEMY
Austin, MN
07.2018

Bachelor's Degree (COMMUNICATION)

NORTHEAST SCHOOL of BROADCASTING
Boston, MA
06.1994

Skills

  • Client Presentations
  • Sales and Marketing Strategies
  • Lead Generation
  • Cash Handling
  • Time Management
  • PowerPoint
  • Opening and Closing Procedures
  • Upselling and Cross-Selling
  • Customer Relationship Building

Timeline

Sales Professional / Business Manager

JIM BURKE AUTOMOTIVE
02.2018 - 01.2024

Sales Professional

TAMERON HYUNDAI
05.2016 - 02.2018

Customer Service Representative -Part Time

KOHL'S
11.2015 - 05.2016

Customer Service Area Supervisor

Kohl's
03.2014 - 09.2015

Property Manager

SIMPLY SELF STORAGE
08.2009 - 03.2014

Certified As F & I ( Business Manager) -

THE ACADEMY

Bachelor's Degree (COMMUNICATION)

NORTHEAST SCHOOL of BROADCASTING
CHERIE ENGLAND