Cherie Kilgo
Edmond,OK
Summary
Dynamic Customer Support Specialist with a proven track record at AT&T Mobility, excelling in problem-solving and complaint handling. Adept at enhancing customer satisfaction through effective billing support and CRM strategies, I consistently resolve inquiries efficiently, contributing to improved process efficiency and team collaboration.
Overview
33
33
years of professional experience
Work History
Customer Support Specialist
AT&T Mobility
Oklahoma City, OK
01.2001 - 09.2025
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Assisted customers with billing questions, plan changes, and troubleshooting.
- Collaborated with team members to improve process efficiency and reduce response times.
Customer Service Representative
Pioneer Telephone Cooperative Inc.
Kingfisher, OK
09.1992 - 01.2001
- Assisted customers with inquiries, providing accurate information and support on services and products.
- Resolved customer issues efficiently, demonstrating strong problem-solving skills and attention to detail.
- Processed service orders and billing inquiries using company-specific software systems effectively.
- Collaborated with team members to enhance customer satisfaction and streamline communication processes.
Education
No Degree - General Studies
University of Central Oklahoma
Edmond, OKSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Billing Support
Timeline
Customer Support Specialist
AT&T Mobility
01.2001 - 09.2025
Customer Service Representative
Pioneer Telephone Cooperative Inc.
09.1992 - 01.2001
No Degree - General Studies
University of Central Oklahoma