Summary
Overview
Work History
Education
Skills
Timeline
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Cherie Sewell

Reisterstown,MD

Summary

Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.

Overview

5
5
years of professional experience

Work History

CORRECTIONAL OFFICER

Corecivic Inc
11.2022 - 07.2023
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates
  • Responded to emergency situations such as riots or disturbances with appropriate force measures
  • Interacted with inmates to reduce tension between them and maintain the atmosphere within the facility
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations
  • Participated in meetings with parole boards regarding the potential release of prisoners based on good behavior.

Warehouse Associate

Amazon
08.2022 - 11.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Server/Waitress/Trainer

Stanford Kitchen
07.2022 - 08.2022
  • Part Time
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server/ Trainer

Grind And Wine
02.2022 - 06.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

UPS

Warehouse Associates
11.2021 - 01.2022
  • Followed supervisor instructions to complete tasks on time.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Cleaned and straightened work areas to maximize productivity and safety.

Customer Service Representative

William Sonoma
07.2021 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Patient Registrar

Johns Hopkins Hospital
02.2021 - 06.2021
  • Provides patients with information pertaining to the hospital
  • Check in and register patients
  • Process billing
  • Provide customer support at a healthcare facility
  • Taking blood samples from patients
  • Adequately labeling them with their information
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.


Sales Associate

Footlocker
03.2020 - 02.2021
  • While started college and through covid
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Music Instructer

Baltimore County Public Schools
08.2018 - 03.2020
  • Helped students prepare for auditions and special events.
  • Taught fundamentals such as projection and breathing.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Organized and collected money and forms for mass group field trips and programs.
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
  • Mentored struggling students with individualized approach to enhance learning.

Education

Certificate -

Fortis Institute
Towson, MD
09.2022

Bachelor of Science -

North Carolina Central University,
Durham, NC
01.2022

Associate of Arts -

Community College For Baltimore
Baltimore, MD
06.2020

High School Diploma -

Milford Mill Academy
Baltimore, MD
05.2020

Skills

  • Time management
  • Customer service
  • Telecommunications
  • Multitasking
  • Medical Terminology
  • Data entry
  • Medical Scheduling
  • Behavioral Disorders Familiarity
  • Crisis Management
  • Active Directory
  • Password resets
  • Microsoft Office
  • Experience Android and iOS devices
  • Experience with epic

Timeline

CORRECTIONAL OFFICER

Corecivic Inc
11.2022 - 07.2023

Warehouse Associate

Amazon
08.2022 - 11.2022

Server/Waitress/Trainer

Stanford Kitchen
07.2022 - 08.2022

Server/ Trainer

Grind And Wine
02.2022 - 06.2022

UPS

Warehouse Associates
11.2021 - 01.2022

Customer Service Representative

William Sonoma
07.2021 - 10.2021

Patient Registrar

Johns Hopkins Hospital
02.2021 - 06.2021

Sales Associate

Footlocker
03.2020 - 02.2021

Music Instructer

Baltimore County Public Schools
08.2018 - 03.2020

Certificate -

Fortis Institute

Bachelor of Science -

North Carolina Central University,

Associate of Arts -

Community College For Baltimore

High School Diploma -

Milford Mill Academy

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Cherie Sewell