CHERIEA MCDUFFIE
Environmental Management services, Department Of Veterans Affairs
Fate,TX
13
years of professional experience
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Work History
4 Months
- Provide environmental management services, including waste handling, sanitation support, recycling coordination, and adherence to environmental and workplace-safety regulations.
- Assist with facility maintenance operations to ensure clean, safe, and compliant work areas.
- Support environmental initiatives through proper disposal procedures, equipment sanitation, and compliance with OSHA and VA standards.
- Perform site cleanups and support hazardous material handling and inspection preparation to maintain a safe environment.
Contact Representative
11 Months- Answered taxpayer inquiries and explained complex tax laws and procedures clearly to ensure understanding and compliance.
- Reviewed and verified taxpayer information against IRS records to reduce filing errors and improve data accuracy.
- Maintained and updated case files and contact records to expedite case resolution and follow-up.
- Provided empathetic, professional customer service to address sensitive taxpayer concerns and de-escalate conflicts.
- Applied analytical and investigative skills to support enforcement actions and protect federal revenue.
- Educated taxpayers on responsibilities and available resources to increase compliance.
SANITATION WORKER
1 Year 7 Months- Ensured equipment and production areas meet cleanliness standards by performing routine sanitation, aligning with company and regulatory guidelines.
- Prepared production lines for daily operations by conducting comprehensive cleaning and confirming equipment readiness.
- Instructed part-time staff in proper cleaning procedures to maintain compliance with safe quality food standards.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.
- Prepared cleaning solutions and equipment according to health and safety standards.
- Utilized proper protective gear while handling materials.
INVENTORY CONTROL SPECIALIST
4 Months- Managed inventory through detailed cycle counts and reconciliations, aligning database records with actual physical stock to ensure accuracy.
- Executed customer order processing with a focus on precise product localization, packaging, and documentation to meet customer specifications.
- Upheld inventory quality by conducting regular inspections of tools and equipment, reporting discrepancies to maintain operational standards.
RECEPTIONIST
4 Years 2 Months- Managed inbound communications, accurately relaying messages and promptly transferring calls to relevant departments.
- Improved document handling procedures, maintaining filing systems, and typing correspondence to support office organization and efficiency.
- Provided a welcoming environment for visitors, positively influencing client and guest impressions.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
FRONT DESK AGENT, FONT DESK
1 Year 9 Months- Managed guest inquiries and communications effectively, ensuring a seamless experience by providing accurate information and prompt assistance.
- Supported front office operations by distributing mail and ensuring guests received necessary forms and notices, contributing to organized and efficient administrative processes.
- Collected room deposits, fees, and payments.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School
Skills
Inventory Control
Customer Service
Time Management
Reliability
Adaptability
Attention To Detail
Multitasking
Timeline
Environmental Management services, Department Of Veterans Affairs
04.2026 - CurrentRead More
Contact Representative
Internal Revenue Service
10.2024 - 09.2025Read More
SANITATION WORKER
FRITO LAY
10.2021 - 05.2023Read More
INVENTORY CONTROL SPECIALIST
WORLD PAC
11.2020 - 03.2021Read More
RECEPTIONIST
BS CUSTOM CARS
08.2016 - 10.2020Read More
FRONT DESK AGENT, FONT DESK
HOLIDAY INN IHG
11.2013 - 08.2015Read More
Desoto High School
High School
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