Cherilynn Merritt
Houston,TX
Summary
I am hardworking and have a strong willingness to learn and succeed. My goal is to find a position in an administrative and/or sales capacity with a people friendly company where I can expand my computer skills, work with customers and accomplish quality work for my employer while I provide quality customer service.
Overview
23
23
years of professional experience
Work History
Csr 1
Elevance Health
07.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR
Preventice Solutions
08.2020 - 10.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Chargeback Representative
Capital Staffing Solutions
10.2022 - 05.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Assisted cardholder in disputing charges that were fraudulent.
- Assisted cardholder in checking the status on their claim.
School Bus Special Needs Aide
Tomball
01.2019 - 04.2019
- Assist in attending to special needs children in maintaining safety protocols to and from school
- Maintain a clean work environment
- Have CPR and first aide certification.
Warmer
Scentsy Fragrance
01.2008 - 12.2018
- Planned and held parties with a diverse clientele to sell Scentsy products
- Planned each party with the hostess, held the party and collected sales from each customer
- Each sale included the computation of the sale items, sales tax, and shipping along with the delivery to each hostess for the party held
Same day Water Heaters
04.2015 - 03.2018
- Provides customers with an estimate on replacing their water heater
- Set an appointment for the plumber to go out and do the installation
- Did customer satisfaction calls to the customer to see if they were completely satisfied with the service.
Teleperformance
10.2014 - 04.2015
- Provided customers with support to ensure their Comcast cable equipment was working properly
- Set up an appointment for a technician to service the equipment
- Provided every customer excellent service with their issues and solved the problems in a timely manner to the best of my ability.
School Bus Driver
Katy ISD
01.2007 - 01.2014
- Responsibilities included punctuality and reliability in picking up Middle and High School
- Students from their homes and transporting them to the school
- At the end of the school day, transporting these students from the school back to their homes
Delivery Sales Representative
The Room Store Warehouse
01.2006 - 01.2007
- Responsibilities included interacting with customers to coordinate schedules for home delivery and managing the Customer
- Pick up Desk at the warehouse for merchandise requested to be picked up by customer.
Business Owner/Manager
Johnny’s Feed Store
01.2002 - 01.2006
- Selling and buying products, managing sales, as well as dealing with customers
- To support these requirements
- Review product features with manufacturer’s sales representatives
- Store presentation was maintained by making sure inventory was full at all times and that there was a variety of products to fit most customer’s needs.
Education
MS Office Suite -
Houston Community College
Houston, TX2012
Diploma -
Lincoln High School
Phoenix, AZ2007
Skills
- Microsoft Word
- Active Listening
- Technical Support
- Clerical Support
- Customer Service
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Documentation
- Computer Proficiency
- Problem-Solving Ability
Timeline
Csr 1
Elevance Health
07.2023 - Current
Chargeback Representative
Capital Staffing Solutions
10.2022 - 05.2023
CSR
Preventice Solutions
08.2020 - 10.2023
School Bus Special Needs Aide
Tomball
01.2019 - 04.2019
Same day Water Heaters
04.2015 - 03.2018
Teleperformance
10.2014 - 04.2015
Warmer
Scentsy Fragrance
01.2008 - 12.2018
School Bus Driver
Katy ISD
01.2007 - 01.2014
Delivery Sales Representative
The Room Store Warehouse
01.2006 - 01.2007
Business Owner/Manager
Johnny’s Feed Store
01.2002 - 01.2006
MS Office Suite -
Houston Community College
Diploma -
Lincoln High School
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