Cherise O'Neill
Myrtle Beach,SC
Summary
Versatile and results-oriented professional with a proven track record in small business operations and customer relations, notably at Rustic Pointe Home Decor. Excelled in relationship building and staff management, significantly enhancing customer satisfaction and loyalty. Skilled in marketing and business management, adept at driving brand awareness and achieving company goals. Demonstrates exceptional verbal communication and attention to detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Owner
Rustic Pointe Home Decor
02.2002 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
CSR
SYKES
12.2021 - 02.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Server Manager
Leo's Coney Island
06.1997 - 07.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Troubleshoot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
High School Diploma -
Brighton High School
Brighton, MISkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Marketing
- Staff hiring
- Business launch
- Business Administration
Timeline
CSR
SYKES
12.2021 - 02.2023
Owner
Rustic Pointe Home Decor
02.2002 - 10.2024
Server Manager
Leo's Coney Island
06.1997 - 07.2020
High School Diploma -
Brighton High School
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