Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

CHERISH Fulgham

Forestdale,Al

Summary

Dynamic and personable professional recognized for building strong relationships and fostering a positive atmosphere. An approachable demeanor and infectious enthusiasm facilitate natural collaboration with colleagues and clients. A genuine passion for connecting with others ensures a harmonious work environment where everyone feels valued. Prepared to bring this vibrant energy to a new team and contribute to shared success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal
04.2023 - 03.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier Team Lead

Burger King
02.2022 - 02.2023
  • My duties were to take the customers' order correctly and make sure they received their food prepared correctly.
  • Restocked and organized merchandise in front lanes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Communicated with customers and team members to solve problems.

Customer Service Cashier

Walmart
09.2016 - 07.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

High School Diploma -

Bibb County High School
Brent, AL
05-2004

Skills

  • I have experience in active listening skills
  • I am also experienced in first time resolution problems
  • I am a quick learner and I catch on very quickly
  • I have a great spirit and beautiful energy

Timeline

Customer Service Representative

ContinuumGlobal
04.2023 - 03.2025

Cashier Team Lead

Burger King
02.2022 - 02.2023

Customer Service Cashier

Walmart
09.2016 - 07.2022

High School Diploma -

Bibb County High School
CHERISH Fulgham