CHERISH Fulgham
Forestdale,Al
Summary
Dynamic and personable professional recognized for building strong relationships and fostering a positive atmosphere. An approachable demeanor and infectious enthusiasm facilitate natural collaboration with colleagues and clients. A genuine passion for connecting with others ensures a harmonious work environment where everyone feels valued. Prepared to bring this vibrant energy to a new team and contribute to shared success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
04.2023 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Team Lead
Burger King
02.2022 - 02.2023
- My duties were to take the customers' order correctly and make sure they received their food prepared correctly.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
Customer Service Cashier
Walmart
09.2016 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
Bibb County High School
Brent, AL05-2004
Skills
- I have experience in active listening skills
- I am also experienced in first time resolution problems
- I am a quick learner and I catch on very quickly
- I have a great spirit and beautiful energy
Timeline
Customer Service Representative
ContinuumGlobal
04.2023 - 03.2025
Cashier Team Lead
Burger King
02.2022 - 02.2023
Customer Service Cashier
Walmart
09.2016 - 07.2022
High School Diploma -
Bibb County High School