Cherish F. Palmer
Colgate
Summary
Demonstrated expertise in implementing policies and standard operating procedures to drive continuous improvement across multiple locations. Managed vendor partnerships and inventory for 16 stores, ensuring efficient operations and effective budgeting. Oversaw daily operations, supervising a team of 90 sales representatives while creating performance reports for regional leadership. Coordinated training programs and supported the successful opening of new stores, enhancing overall team performance and customer service delivery.
Overview
13
13
years of professional experience
Work History
Operations Manager
Verizon Wireless Authorized Retailer
Milwaukee
02.2018 - Current
- Implement policies and standard operating procedures for continuous improvement
- Partner with vendors and suppliers, managing and budgeting inventory for 16 locations
- Oversee day-to-day operations, including supervising 90 sales representatives across 16 stores within a 140 mile radius
- Created weekly reporting to track performance of sales representatives and presented to Regional Directors
- Manage the shift schedule for 90 sales representatives for 16 stores across Wisconsin
- Assist the Regional Director in organizing and managing the 4 week training program
- Work alongside the Regional Directors and assisted in the opening 16 new stores in Wisconsin
- Responsible for keeping track of any promotions that are available and making sure the sales representatives are aware of them
- Provide exemplary customer service in and out of the workplace
- Networking with business clients to analyze their account and assisting their needs
Multimedia Account Executive
Savannah Morning News
Savannah
09.2017 - 02.2018
- Responsible for managing sales revenue for Savannah Morning News and Bryan County Now
- Responsible for managing sales revenue for local digital assets and a full spectrum of digital services
- Promoted sales propositions for prospective clients and presented quotes
- Increase advertising revenue with existing and potential clients
- Complete and manage the sales process from prospecting to completing the client’s initial order
- Obtained the client’s agreement and reviewed payment options
- Worked diligently to increase growth with the accounts in my personal book of business, and deliver exceptional customer service and maintained meaningful relationships with clients
- Oversaw clients’ campaigns and communicated the performance results with a Power Point presentation
Server
Sunbury Crab Company
Midway
02.2014 - 07.2015
- Present the menu, answer questions, and make suggestions regarding specials
- Following established guidelines, totaled bills and processed payments from customers
- Know all specials on a shift by shift basis as well as all liquor, beer, wine products, menu items and desserts
- Manage cash draw while assisting owners
Office Assistant
Copenhaver Dental
Richmond Hill
01.2013 - 05.2014
- Provided excellent customer service to all patients and visitors
- Coordinated patient check in/check out
- Scheduled appointments for two dentists and four hygienist
- Conducted insurance verification with multiple agencies
- Submitted patient claims to insurance companies after each visit
- Post insurance payments to patient accounts and investigate any denied claims
Education
Bachelor of Business Administration - Management, Marketing
Georgia Southern University
Statesboro, GeorgiaSkills
- Policy implementation
- Inventory management
- Vendor partnerships
- Training program coordination
- Store opening assistance
- Customer service excellence
- Appointment scheduling
- Team collaboration
- Market growth
- Policies and procedures implementation
- Staff development
- Operations oversight
- Troubleshooting and problem solving
- Project planning and development
- Onboarding and orientation
Affiliations
Kappa Delta Sorority, Georgia Southern University
Cellular
912-610-0923
Timeline
Operations Manager
Verizon Wireless Authorized Retailer
02.2018 - Current
Multimedia Account Executive
Savannah Morning News
09.2017 - 02.2018
Server
Sunbury Crab Company
02.2014 - 07.2015
Office Assistant
Copenhaver Dental
01.2013 - 05.2014
Bachelor of Business Administration - Management, Marketing
Georgia Southern University