Cherish Tsosie
Summary
Detail-oriented Barista with experience in specialty coffee shops and fast-paced settings. Expertise in crafting espresso beverages and latte art, alongside developing unique drink recipes that elevate customer satisfaction. Efficiently manages high-volume orders while ensuring workspace cleanliness and compliance with health standards.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Barista
New Mexico Piñon- Fresquez Concession (ABQ Airport
Albuquerque
03.2025 - Current
- Prepared and served high-quality coffee and beverages to customers.
- Engaged customers to deliver exceptional service and address inquiries promptly.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Operated cash register and processed customer payments efficiently.
- Maintained cleanliness and organization of the workspace and equipment.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Supported team members during peak hours to ensure smooth operations.
- Trained new baristas on company standards and procedures to ensure consistent service quality.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Operated kitchen equipment safely to ensure efficient sandwich production.
- Assisted in training new staff on sandwich preparation techniques and procedures.
- Managed inventory to maintain product availability and optimize organization.
- Performed daily spot checks of store shelves to ensure proper product placement.
Barista
Starbucks
Window Rock
01.2024 - 09.2024
- Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customers' needs
- Rotated through multiple positions during shifts, including cold bar, register, and hot bar, to ensure efficient service
- Resolved customer issues in often high-pressure settings while balancing competing priorities
- Ability to multitask in a fast-paced, high-demand environment with over hundreds of customers
- Worked in multiple positions while on shift - cold bar, register, and hot bar
- Personally, oversee the customer experience to meet and exceed customer needs, and create customer connections to ensure long-term sales
- Regulated cleaning and sanitizing work areas and equipment
- Helped close store and restock items for morning shift workers
- Resolved customer issues in high-pressure settings while managing competing priorities effectively
Barista Shift Manager
Dunkin' Donuts
Durango
09.2023 - 12.2023
- - Closing shift manager duties: Counting draws, pulling from draws for morning crew, putting draws in safe, sweep/mop floors in lobby and behind counter, clean espresso machines, clean coffee dispensers, wash dishes, clean tap system and restocking
- - Coach and mentor newly hired staff on making coffee, taking orders, etc.
- - Managed closing shift tasks: counted cash drawers, prepared for morning crew, secured cash, and maintained cleanliness by sweeping/mopping floors and cleaning equipment
- - Operated a POS system by taking orders and collecting payment (experience in cash handling) at drive-thru & upfront cashier
- - Ensured cleanliness and hygiene of counters, tables, and coffee stations through daily cleaning and disinfection
- - Coached and mentored new staff on coffee preparation and order-taking processes, enhancing team skill and service quality
Online Grocery Pickup Associate
Walmart (store 906)
Gallup
03.2023 - 08.2023
- - Worked with over 800+ customers daily to fulfill specific custom picked orders according to customer needs
- - Used mobile application to complete orders, request permission for substitutions, and communicate in real-time with online order customers
- - Loaded and unloaded orders in the customer's vehicles and/or delivery vehicles
- - Placed completed orders in labeled, temperature-appropriate storage pending customer pickup
- - Consistently met deadlines and quality goals for accuracy
- - Bins and picks merchandise using an inventory management system
- - Memorize store layouts
- - Assisted in various positions during rush periods, including picking, staging, and dispensing.
PAID INTERN
FORT DEFIANCE CHAPTER HOUSE/SCHOOL DISTRICT WAREHOUSE
Fort Defiance
07.2022 - 08.2022
- - Helped distribute daily necessity packages to the public through food banks
- - In-person and spot-on customer service
- - Maintained company inventory control
- - Track and organize quantity of inventory
- - Daily landscape maintenance using outdoor power equipment
- - Maintain multiple building facilities including: Responsible for daily inspections and maintenance tasks on a strict schedule, assisted with troubleshooting various issues with building systems, responsible for responding to and prioritizing maintenance and repair requests from school and administrative offices, perform painting work and drywall repairs
Education
Associate of Applied Science - Environmental Science
Southwestern Indian Polytechnic Institution
Albuquerque, New Mexico 08.2024 - 05.2026
Environmental Science
Fort Lewis College
Durango, Colorado 09.2019 - 05.2022
Skills
- Espresso preparation
- Latte art
- Food preparation
- Safe food handling
- Food safety compliance
- Cash Handling
- POS system operation
- Inventory control
- Data tracking
- Customer service
- Up-selling
- Time Management
- Organized
- Adaptability
- Detail Oriented
- Attention to Detail
- Problem Solver
- Strong Communicator
- Fast Learner
- Team leadership
References
- Stephanie Marquez, NMPC, (505) 615 - 8330
- Darnesha Shirley, Starbucks, (505) 516-9657
- Mary, Dunkin Donuts, (970) 275-7622
- Rhoshandalynn Denetsosie, Walmart, (505) 728-5400
Timeline
Barista
New Mexico Piñon- Fresquez Concession (ABQ Airport
03.2025 - Current
Associate of Applied Science - Environmental Science
Southwestern Indian Polytechnic Institution
08.2024 - 05.2026
Barista
Starbucks
01.2024 - 09.2024
Barista Shift Manager
Dunkin' Donuts
09.2023 - 12.2023
Online Grocery Pickup Associate
Walmart (store 906)
03.2023 - 08.2023
PAID INTERN
FORT DEFIANCE CHAPTER HOUSE/SCHOOL DISTRICT WAREHOUSE
07.2022 - 08.2022
Environmental Science
Fort Lewis College
09.2019 - 05.2022