CHERISH D FRAME
Fernandina Beach,FL
Summary
As a past small business owner with outstanding customer service, communication and business skills working in business-to-business sales for 10 years. Looking for a career to achieve and exceed goals. Self-starting Manager offering high-level experience in supervision of work-over and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, Florida
06.2019 - Current
- Served as point of contact for members and worked to resolve medical, dental and vision claims
- Use Diamond, Quest, FEP Direct and multiple software systems to service each member efficiently
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Listened to customers in actively to assess issues and provide accurate information
- Documented customer concerns and inquiry resolutions in internal computer system
- Contacted outside providers on behalf of customers to help solve problems
- Answered as many as 50 calls each day focused on answering member questions and resolving claim issues
- Interviewed, hired and trained new employees for production positions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Streamlined operations to improve process efficiency.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Prepared, calibrated and monitored production levels to achieve targets.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
Medical Front Office Receptionist
Cancer Specialists Of North Florida
Jacksonville, FL
05.2018 - 06.2019
- Performed variety of administrative tasks for medical office with over 100 regular daily patients.
- Effectively communicated with other employees and upper management to ensure complete care of patients.
- Fulfilled administrative duties, including: completing and filing paperwork, directing multi-line phone and setting appointments.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Scheduled appointments and dealt with cancellations and scheduling changes using EMR software.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Created, tracked and administered client invoices and payments.
- Software- G4 and Word Excel Established and maintained professional business relationships and contacts between clients and company personnel.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Small Business Owner
The Bronze Effect Tanning Salon
Jacksonville, Florida
02.2008 - 06.2018
- Operated blending and other machinery safely and in conformance with manufacturer instructions.
- Supervised and led employees to high performance levels in cross-functional matrix management structure.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Hired and supervised training of over 25 part-time employees in 10 year period of time.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used QuickBooks and Helios to maintain files and administrative records.
- Outlined finances, goals and daily operations of Bronze Effect Tanning Salon, Inc. in detailed business plans.
- After 10 years in business I trained new owners and sold business May of 2018.
- Introduced new methods, practices and systems to reduce turnaround time
- Evaluated suppliers to maintain cost controls and improve operations
- Promoted business via social media to generate leads and maximize brand identity
- Coached and mentored employees through effective recruitment, hiring and goal setting methods
- Outlined finances, goals and daily operations of company in detailed business plans
Education
High School Diploma -
First Coast High School
Jacksonville, FL06.2003
Skills
- Self-directed and self-motivated Communications Attention to detail
- Customer service Issue resolution Inventory management
- Administrative duties
- EMR and various software
- Market research
- Excel, Office, Word and Quickbooks Software
- Sales
- Scheduling
- New business launch
- Business growth and retention
- Team leadership and directing
- Strategic planning
- Management information systems
- Budgeting and forecasting
- Cross-functional communications
- Budgeting
Timeline
Supervisor of Operations
Florida Blue - Blue Cross Blue Shield Of Florida
06.2019 - Current
Medical Front Office Receptionist
Cancer Specialists Of North Florida
05.2018 - 06.2019
Small Business Owner
The Bronze Effect Tanning Salon
02.2008 - 06.2018
High School Diploma -
First Coast High School
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