Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cherissa Umutoniwase

Pittsburgh,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Manager

Passavant Memorial Homes Family of Services
10.2023 - Current
  • Provide exceptional customer service by addressing client inquiries promptly and professionally.
  • Analyze aging reports and provide recommendations for improving collections efforts.
  • Prepare and distribute all individuals and facilities monthly invoices
  • Maintain good documentation for refunds, write-offs, collections, invoicing, requested itemized statements and calls received/placed
  • Process refunds for accounts with credit balances
  • Follow-up with any credit card disputes for a resolution
  • Post customer payments by recording cash, checks, and credit card transactions.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.

Administrative Assistant

Anchor Pulmonary Rehab and Home Healthcare LLC
12.2018 - 07.2023
  • Provided administrative support to the Director of Operations overseeing a team of 40 full-time employees
  • Acted as payroll manager and made sure all employees were paid using ADP software
  • Obtained and recorded revenues to ensure accurate quarterly and yearly financial reporting using ADP
  • Processed new hires onboarding paperwork such as employee personal data form, I-9, Federal W-4 form, consent to background checks and direct deposit authorization form
  • Assisted with human resources tasks such as updating employee files or submitting leave/time-off requests per company policy guidelines.
  • Collaborated with the payroll team to ensure accurate tracking of paid time off balances during leaves of absence.
  • Maintained confidentiality of sensitive information by adhering to strict HIPAA privacy policies and implementing secure filing systems.

Healthcare Billing Coordinator

Glow Healthcare
12.2019 - 08.2021
  • Assisted in preparing and submitting insurance claims, ensuring accuracy and adherence to deadlines
  • Verified patient insurance coverage and eligibility, addressing any issues before claim submission
  • Participated in staff training sessions to improve billing procedures and stay updated on industry changes
  • Collaborated with the insurance companies to resolve denied or rejected claims, reducing outstanding accounts receivable.

Sales Associate

Cellular World
07.2016 - 10.2018
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked the store system for merchandise at other sites
  • Engaged with customers to effectively build rapport and lasting relationships
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Maintained records related to sales, returns and inventory.

Education

Computer Science and Engineering -

University of North Texas
12.2025

Science -

Community College of Allegheny County
Pittsburgh, PA
12.2017

Skills

  • ADP Payroll
  • FMLA Compliance Understanding
  • Microsoft Office
  • Electronic Visit Verification and CradleMRX Software
  • Time management
  • Employee Relations
  • Documentation review
  • Communication and collaboration skills
  • Creative and strategic thinker
  • Work comfortably in a constantly evolving environment
  • Ability to work with little to no supervision
  • Financial records and reporting

Languages

English
French
Kinyarwanda

Timeline

Accounts Receivable Manager

Passavant Memorial Homes Family of Services
10.2023 - Current

Healthcare Billing Coordinator

Glow Healthcare
12.2019 - 08.2021

Administrative Assistant

Anchor Pulmonary Rehab and Home Healthcare LLC
12.2018 - 07.2023

Sales Associate

Cellular World
07.2016 - 10.2018

Computer Science and Engineering -

University of North Texas

Science -

Community College of Allegheny County

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Cherissa Umutoniwase