Cherlyn Ligot
Kaneohe,HI
Summary
Experienced healthcare practice operations professional covering physician operations, patient education, and team leadership. Expertise in billing support, communication, policy compliance, and records management. Proven record of training staff, coaching providers, and sustaining reliable day-to-day workflows.
Overview
24
24
years of professional experience
Work History
Physician Group Practice Coordinator
Queens Medical Center
Honolulu, HI
10.2021 - Current
- Coordinated daily operations within assigned area to ensure smooth workflow.
- Developed, recommended, implemented, and monitored policies and procedures to enhance compliance and operational effectiveness.
- Works with management to keep operations aligned with regulatory requirements and Queens' Medical Center policies.
- Facilitated effective communication among staff members, colleagues, and other healthcare providers to improve collaboration.
- Conducted one-on-one or group education for physicians regarding results from periodic review.
- Provided patients with detailed explanations of procedures and treatment plans.
- Supervises assigned employees: staffing and scheduling, training, performance evaluations and personnel actions.
Physician Practice Assistant
Queens Medical Center
Honolulu, HI
10.2015 - 09.2021
- Relayed patient concerns, condition changes, and refill requests to physicians to enhance treatment plans and patient care.
- Educated patients on medications and procedures, ensuring understanding of physicians' instructions for better adherence to treatment.
- Assessed, documented, and monitored vital signs for patients in an outpatient setting.
- Recorded patient encounters in electronic medical records.
- Completed insurance verification, pre-certification, and pre-authorization tasks to streamline patient access to necessary services.
- Followed universal and standard precautions consistently to protect patients and staff.
- Protected patient information and upheld privacy rights in compliance with HIPAA requirements.
- Attended continuing education courses to stay current on best practices in the field.
Medical Assistant
Victoria A. Wang
Honolulu, HI
05.2006 - 09.2015
- Administered vaccines and allergy injections per clinical protocol.
- Supported physician in implementing patient care plans and performing daily clinical tasks.
- Triaged patients based on severity of medical complaint to support office workflow.
- Prepared treatment rooms by cleaning surfaces and restocking supplies.
- Streamlined organization of charts, documents, and supplies to enhance team workflow.
- Coordinated patient appointments via phone and in person to optimize scheduling efficiency.
- Managed multi-line phone calls and routed inquiries efficiently.
Stocker
Hawaiian Island Creations
Honolulu, HI
08.2005 - 04.2006
- Sorted backroom stock to enhance accessibility and ensure efficient product flow.
- Verified incoming deliveries with packing slips and store inventory.
- Organized sales floor displays to maintain visual appeal and facilitate customer shopping experience.
- Assisted team members in receiving, sorting, and merchandising to streamline operations.
- Stocked shelves with new merchandise and removed outdated or damaged items.
- Maintained safe, clean, and orderly workspace to reduce accident risk.
Medical Receptionist
Gregory Herbich, MD
Honolulu, Hawaii
10.2005 - 11.2005
- Scheduled appointments and maintained provider calendars to support daily office flow.
- Answered calls and routed scheduling messages and patient questions to support timely communication.
- Reviewed insurance information and referral paperwork for accuracy.
- Prepared patient charts and organized files before visits.
- Processed incoming faxes and scanned documents into records.
- Contacted patients for appointment confirmations and collected updated details.
Head J.V. Softball Coach
Farrington High School
Honolulu, Hawaii
03.2003 - 03.2005
- Planned daily training sessions for Farrington High School softball fundamentals and game readiness.
- Supported Farrington High School coaching staff with lineup planning and game preparation.
- Supervised athletes during practices, games, and travel to maintain team discipline.
- Communicated expectations to players, parents, and school staff with clear, respectful guidance.
- Encouraged positive behavior from athletes both on and off the field through motivational speeches.
Sales Associate
Nalu Blue
Honolulu, Hawaii
06.2003 - 08.2003
- Assisted customers by locating products, answering questions, and sharing product guidance.
- Supported cashier duties by accepting payments, issuing receipts, and counting back change.
- Processed customer payments, printed receipts, and returned correct change during register shifts.
- Helped train new team members on cash register use, stock handling, and customer service practices.
- Supported team readiness by coaching new hires on register procedures, stock tasks, and customer service.
Education
Medical Assistant
Med-Assist School of Hawaii
Honolulu, HI12-2005
High School Diploma -
Farrington High School
Honolulu, HI06-2002
Some College (No Degree) -
Honolulu Community College
Honolulu, HISkills
- Operations management
- Staff training and education
- Staff development
- Team leadership
- Attention to detail
- Communication skills
Timeline
Physician Group Practice Coordinator
Queens Medical Center
10.2021 - Current
Physician Practice Assistant
Queens Medical Center
10.2015 - 09.2021
Medical Assistant
Victoria A. Wang
05.2006 - 09.2015
Medical Receptionist
Gregory Herbich, MD
10.2005 - 11.2005
Stocker
Hawaiian Island Creations
08.2005 - 04.2006
Sales Associate
Nalu Blue
06.2003 - 08.2003
Head J.V. Softball Coach
Farrington High School
03.2003 - 03.2005
Medical Assistant
Med-Assist School of Hawaii
High School Diploma -
Farrington High School
Some College (No Degree) -
Honolulu Community College