CHERLYN WILHELM
Waianae,HI
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
32
32
years of professional experience
Work History
Call Center Representative
Kaiser Permanente
Waipahu, HI
01.2005 - 01.2026
- Delivered exceptional customer service through effective communication and active listening skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Coordinated communication between departments to facilitate seamless appointment processes.
- Maintained up-to-date knowledge of organizational policies to provide accurate information to clients.
- Set appointments with customers based on individual convenience.
- Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability.
Medical Records Clerk
Kaiser Permanente
Waipahu, HI
01.2001 - 01.2005
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Organized storage of physical records, optimizing space utilization and accessibility.
Photo Lab Technician
Paradise Cove Luau
Kapolei, HI
07.1994 - 01.1996
- Operated photo processing equipment to develop high-quality prints for customer orders.
- Ensured adherence to safety and quality standards during photographic development processes.
- Trained new staff on photo lab procedures and equipment usage to enhance team efficiency.
- Managed inventory of photographic supplies, maintaining optimal stock levels to prevent workflow disruptions.
- Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
- Consistently met tight turnaround times without sacrificing the quality of final deliverables.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
Education
High School Diploma -
WAIANAE HIGH SCHOOL
Waianae, HI06-1994
Skills
- Customer service
- Support services
- Incoming call handling
- Appointment scheduling
- Customer assistance
- Data management
- Problem-solving skills
Timeline
Call Center Representative
Kaiser Permanente
01.2005 - 01.2026
Medical Records Clerk
Kaiser Permanente
01.2001 - 01.2005
Photo Lab Technician
Paradise Cove Luau
07.1994 - 01.1996
High School Diploma -
WAIANAE HIGH SCHOOL