Chermaine Paiso
Henderson,USA
Summary
Independently motivated Health Information Management (HIM) professional and Electronic Health Records (EHR) Subject Matter Expert (SME) with over 10 years of Project Management, Epic Implementation, and Training experience. Managing go-lives for E.H.R implementations and ongoing support Outstanding communicator with proven ability to serve as liaison between IT and clinical staff to drive successful implementations. Proactive problem-solver with capacity to exercise sound independent judgment and deliver exceptional technical support. Natural leader with talent for building, training, and motivating peak-performance teams.
Overview
11
11
years of professional experience
Work History
Manager, Health Information Technology
TRX Development
New York, USA
04.2024 - Current
- As a Consultant, lead E.H.R Implementation and optimization projects across Behavioral Health, ensuring alignment with clinical and operational goals.
- Manage a team of consultants, analysts and technical staff to deliver high quality health IT solutions.
- Managed different clients for requirements gathering and oversee system configuration, testing, training and go-live support.
Sr. Business Analyst
Intermountain Health
Las Vegas, USA
12.2021 - 04.2024
- The department saved $70k in Revenue through analysis of providers reconciliation and patient intake.
- Testing and participated for updates including upgrades, system update, user build and enhancements in Allscripts Touchworks.
- ServiceHub ticketing support for troubleshooting and assisting end users and vendors.
- Analyzed business operations workflow and problem solved operating inefficiencies.
Project Coordinator
Fiserv
10.2021 - 12.2021
- Handles 90% of administrative tasks for the project manager and track project updates and documentation.
- Keeping the timelines up to date and ensuring all projects are tracked.
- Documents for all meetings.
Project Manager- Applications
Kaiser Permanente
Oakland, USA
07.2021 - 10.2021
- Application integration including EPIC for new facilities within the Northern California Region.
- Leading meetings for 30+ people.
- Tracking equipment, developments, integration, and validation of work.
- Validating the full cycle of all applications till Go-live applications.
Clinical Informatics Software Analyst/Project Manager
San Francisco Campus for Jewish Living
San Francisco, USA
10.2017 - 07.2021
- As subject matter expert (SME): Clinical Informatics Project Manager, and super-user of electronic health record (EHR/EMR) system, assists Salesforce ticketing support to end-users with issues, concerns, and problems.
- Play a key role in implementation of projects, working closely with EMR Project Manager and project stakeholders to ensure success.
- Collaborate with sales vendor team for enhancements and solution design.
Health Information Management (HIM) Specialist
Kaiser Permanente
Santa Clara, USA
03.2017 - 07.2019
- Work very closely with the Unit-Based Team Leader to manage internal projects.
- Analyze records in EPIC, ensuring compliance with regulatory standards and best practices.
IT Trainer & Project Implementation Manager
Verity Medical Foundation
San Jose, USA
10.2016 - 03.2017
- Company Overview: Formerly San Jose Medical Center/Daughters of Charity
- Served as a project manager in Allscripts Touchworks electronic health record SME.
- Trained physicians throughout northern and southern California on EHR software.
- Conducted data analysis, support analysis, statistics analysis, and metrics reporting.
- Developed training improvements and conducted technical training for clinical/nonclinical staff at various locations.
- Troubleshoot issues and communicate with vendors as necessary to resolve issues.
- Oversaw go-live and supported LEAN implementation.
- Determined projects for improving processes, serving as Project Manager, and monitoring progress.
- Analyzed business and clinical processes and workflows.
- Facilitated new employee orientation for EHR.
- Served as an auditor/investigator for compliance issues and completeness of documentation.
- Developed and disseminated various training materials and reference guides for end-users.
- Formerly San Jose Medical Center/Daughters of Charity
Supervisor, Inpatient Services | Health Information Management
Santa Clara Valley Medical Center
San Jose, USA
04.2015 - 06.2016
- Managed 18 full-time employees (FTEs) in the electronic medical records department (3M and EPIC systems).
- Experience in with Master Patient Indexing.
- Analyzed charts to audit for physician deficiencies, release of information/legal aspects, chart corrections/integrity of records, vital statistics for birth and death, RAC audits, and transcription.
- Served as Project Manager and worked closely with the IT team.
- Liaised between HIM and EPIC management team.
- Created dashboards for reporting.
- Collaborated with the EPIC team to resolve interface problems and workflow/technical concerns.
- Conducted staff training.
- Managed and/or assisted with staffing matters, including posting open positions, recruitment efforts, and hiring.
- Reported any concerns/issues with respect to compliance and ensured privacy/confidentiality of medical records.
- Tracked staff performance and productivity.
- Provided support and technical assistance for any difficult patient issues.
Interim Supervisor, HIM | Clinical Systems Analyst
Highland Hospital
Oakland, USA
03.2014 - 04.2015
- Planned, organized, and supervised the work of 19 FTEs.
- Managing a master patient index.
- Analyzed data and provided project management support.
- Monitored and analyzed procedures to identify gaps.
- Trained management and staff on electronic health records.
- Created reporting dashboards.
- Made formal presentations to senior management.
- Provided critical technical assistance and leadership on projects.
- Analyze, review, and document policies and procedures.
- Analyzed and evaluated health information work procedures.
- Developed workflows for imaging, chart completion, file room, and release of information (legal aspects).
- Served as liaison between HIM department and IT management team.
- Ensured all records met compliance standards and served as third hand for coders with respect to compliance matters.
- Coordinated and attended meetings across multiple departments to improve processes and implement special projects.
- Member of HIM Committee and Document Imaging.
Education
Bachelor of Science - Health Information Management
College of St. Scholastica
Duluth, MNSkills
- Agile Environment
- Training
- Analysis and Analytics
- Project Management
- Process Improvement
- Strategic Planning
- Change Management
- Workflow Documentation
- Requirement Gathering
- Dashboards/Reporting
Selected Highlights
- First Unit-Based Leader at Kaiser Permanente to complete all projects. Achieved 97% compliance in Vital Statistics and 90% adherence to best practices.
- Selected by Kaiser Permanente to train other Unit-Based teams on organization of projects and streamlining processes.
- Recognized as Leader of the Year at Kaiser Permanente.
- Led large-scale project to transition from paper records to electronic health records at Alameda Health System (Highland Hospital).
- Reduced turnaround time for scanning paper records from 6 months to only 48 hours.
- Developed policies and procedures, increased billing revenues, and improved productivity for records analysis to identify deficiencies (Inpatient and Ambulatory) at Highland Hospital.
- Experience managing large-scale projects including the Care Plan project, an interdisciplinary endeavor, and I-Care, the implementation of electronic signatures for physicians’ orders.
- Saved the department $70,000 in Revenue.
Timeline
Manager, Health Information Technology
TRX Development
04.2024 - Current
Sr. Business Analyst
Intermountain Health
12.2021 - 04.2024
Project Coordinator
Fiserv
10.2021 - 12.2021
Project Manager- Applications
Kaiser Permanente
07.2021 - 10.2021
Clinical Informatics Software Analyst/Project Manager
San Francisco Campus for Jewish Living
10.2017 - 07.2021
Health Information Management (HIM) Specialist
Kaiser Permanente
03.2017 - 07.2019
IT Trainer & Project Implementation Manager
Verity Medical Foundation
10.2016 - 03.2017
Supervisor, Inpatient Services | Health Information Management
Santa Clara Valley Medical Center
04.2015 - 06.2016
Interim Supervisor, HIM | Clinical Systems Analyst
Highland Hospital
03.2014 - 04.2015
Bachelor of Science - Health Information Management
College of St. Scholastica
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