Cherokee Dominguez
Redding,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Redding Jet Center
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed multiple tasks in high-volume environment.
Associate-Training Manager
In-N-Out Burger
12.2014 - 09.2021
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Dude's Drive Inn
06.2012 - 12.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Enterprise High School
Redding, CA06.2014
Skills
- Paperwork Processing
- Scheduling
- Time Management
- Customer Service
- Outbound and Inbound Calling
- Multitasking
- Data Entry
- Problem-Solving Abilities
- Prioritization
Timeline
Customer Service Representative
Redding Jet Center
09.2021 - Current
Associate-Training Manager
In-N-Out Burger
12.2014 - 09.2021
Crew Member
Dude's Drive Inn
06.2012 - 12.2014
High School Diploma -
Enterprise High School
Similar Profiles
THOMAS LUCATORTATHOMAS LUCATORTA
Aircraft Mechanic at Redding Jet CenterAircraft Mechanic at Redding Jet Center
Priscilla GonzalesPriscilla Gonzales
Public Safety Officer at Mercy Medical Center ReddingPublic Safety Officer at Mercy Medical Center Redding
Gary GarciaGary Garcia
LVN II at Mercy Medical Center ReddingLVN II at Mercy Medical Center Redding
AUSTIN SMITHAUSTIN SMITH
Sales Consultant at AT&TSales Consultant at AT&T
Devon AshburnDevon Ashburn
Foreman at Good Fellers Tree ServiceForeman at Good Fellers Tree Service