Cherrell Burroughs
Fort Worth
Summary
Dedicated caregiver with strong problem-solving and time management skills. Experienced in providing respectful and personalized support to enhance client satisfaction.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Results-driven specialist known for strong communication and problem-solving skills. Successfully managed customer inquiries while training new staff to maintain service quality. Focused on delivering exceptional support and streamlining processes for optimal efficiency.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
GRT Financial
Troy, MI
08.2025 - 06.2026
- Resolved customer inquiries through phone, email, and live chat channels.
- Streamlined ticketing processes to enhance response times and customer satisfaction.
- Developed training materials for new support team members to ensure consistent service quality.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
Chat Support Specialist
Qualfon
Harlingen, TX
10.2021 - 12.2024
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved complex inquiries using knowledge of products and services, enhancing customer satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Trained new staff on best practices for handling chat support interactions and tools used.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
Caregiver
Right At Home Health Care
Arlington, TX
10.2018 - 07.2023
- Provided compassionate personal care to clients, enhancing their quality of life and comfort.
- Assisted clients with daily living activities, including bathing, grooming, and meal preparation.
- Administered medications as prescribed, ensuring adherence to health care plans and safety protocols.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client progress and reported changes in health status to family members and medical staff.
Billing Specialist
Dynamic BDC
Troy, MI
01.2018 - 09.2021
- Processed and verified billing statements to ensure accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies and resolved issues promptly.
- Implemented process improvements to enhance efficiency in billing operations.
- Collaborated with cross-functional teams to streamline invoicing procedures and reduce processing time.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Billing Consultant
Navient
Dallas, TX
06.2016 - 12.2018
- Analyzed billing discrepancies to ensure accurate account management and timely resolutions.
- Collaborated with clients to address billing inquiries and provide exceptional customer service.
- Implemented process improvements that streamlined billing operations and enhanced efficiency.
- Utilized advanced billing software to generate invoices and track payment statuses effectively.
- Reviewed account statements for accuracy, identifying and correcting errors proactively.
- Managed high call volume from both inbound and outbound calls, answering approximately 100 calls per day.
Education
High School Diploma -
Paul L Dunbar High School
Fort Worth, TX06-2010
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Emotional support
- Meal preparation
- Flexible schedule
- Verbal and written communication skills
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
GRT Financial
08.2025 - 06.2026
Chat Support Specialist
Qualfon
10.2021 - 12.2024
Caregiver
Right At Home Health Care
10.2018 - 07.2023
Billing Specialist
Dynamic BDC
01.2018 - 09.2021
Billing Consultant
Navient
06.2016 - 12.2018
High School Diploma -
Paul L Dunbar High School