Cherrelle Mccowan

As a detail-oriented and proactive HR professional, I bring strong organizational and communication skills to support daily HR operations. With experience in handling employee records, assisting in recruitment processes, and maintaining confidentiality, I contribute to a smooth and efficient HR function. I thrive in collaborative environments, enjoy helping employees navigate HR policies. My collaborative approach allows me to work effectively with cross-functional teams, while my knowledge of HR policies and organizational development enables me to contribute to workforce planning and succession strategies. My goal is to support both team goals and individual growth through reliable and responsive HR community.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Process personnel actions in HR systems including SF-50 creation and eOPF uploads, ensuring compliancewith OPM guidelines.
• Tracked various statistics and kept detailed records to support human resources department.
• Helped employees register for benefits programs using online portals.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Responded to employee inquiries regarding benefits and other HR topics.
• Collaborated with HR assistants to ensure timely onboarding and personnel action processing.
• Maintained compliance with employment laws and regulations of HR practices.

A passionate and skilled cosmetologist with over 25 years of experience in the beauty industry, I am the owner of a salon and oversee daily operations while providing expert beauty services, including hair styling, skincare, and makeup. My role combines hands-on cosmetology with business leadership—developing marketing strategies, maintaining budgets, and staying ahead of beauty trends to grow the salon and satisfy every client. First Choice has built a loyal clientele through attention to detail, trend-savvy techniques, and a welcoming atmosphere.

• Kept client records, noting services provided and individual preferences.
• Follow guidelines according to the Board of Cosmetology
• Delivered positive customer experiences with proactive handling of requests or complaints.
• Handled hair maintenance needs using expertise in washing, cutting and styling hair.
• Follows gridlines step by step set by the State of Arizona Cosmetology Board to ensure safety regulations were meet.
• Full-time, Hours Per Week: 40

I played a key part in supporting the bank’s strategic goals by aligning HR initiatives with business needs across multiple departments. I led efforts in talent acquisition, onboarding, performance management, and employee relations, helping to cultivate a high-performing, inclusive workplace culture. I was instrumental in streamlining HR processes, introducing data-driven decision-making through HRIS analytics, and guiding managers through complex employee matters with empathy and compliance in mind. My experience sharpened my ability to build strong cross-functional relationships and drive HR strategies that directly impacted employee engagement and organizational growth

• Administered well-structured benefits to employees, setting up contracts, and managing paperwork.
• Organized employee records consistently, staying compliant with and government requirements.
• Enhanced employee retention by developing motivational and engagement programs. Improved employee retention by increasing job satisfaction and enhancing communication. (Ask HR)
• Interpreted and explained human resources policies, standards and regulations during onboarding and the duration of employment with the company.
• Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
• Helped office personnel with errands, paperwork and data entry.
• Onboarded employees based on company’s rules and regulations to ensure employees are entered corrected ensure no pay issues.
• Full-time, Hours Per Week: 40

Detail-oriented and analytical professional with a background in auditing. I am nown for strong attention to detail, problem-solving skills, and clear communication. Adept at identifying client needs, resolving issues efficiently, and maintaining high levels of customer satisfaction. Brings a strong foundation in compliance, data review, and process improvement, paired with a genuine commitment to helping others and ensuring positive customer experiences.

• Prepared and managed spreadsheets for tracking associates to identify issues and/or attributes of performance.
• Assessing and providing feedback to Associates in order to improve the quality of interaction with customers while maintaining company policies and legal compliance.
• Assisted supervisors with implementing corrective actions to help reduce recurrence rates.
• Informed senior business leaders of findings using detailed reports and presentations.
• Fostered consistent data accuracy with detailed reviews of reports and research findings.
• Fostered consistent data accuracy with detailed reviews of reports and research findings.
• Made recommendations for improvements in financial reporting processes.
• Followed company’s policies and regulations.
• Full-time, Hours Per Week: 40

• Reduced nonconformance using complex root-cause analysis and corrective action planning.
• Assisted in development of training materials for staff regarding internal control best practices.
• Verified proper documentation for operations to maintain compliance with regulatory standards.
• Displayed positive, professional and empathetic tone to deliver consistently superior service.
• Met and exceeded assigned goals established by management.
• Full-time, Hours Per Week: 40

• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
• Approached and solved problems with initiative and sound judgment.
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
• Strong leadership abilities, with a focus on team development and process improvement
• Full-time, Hours Per Week: 40

Dedicated and results-driven with a proven track record of overseeing daily operations, optimizing team performance, and ensuring the highest standards of cleanliness and customer satisfaction. Known for strong leadership, attention to detail, and a hands-on approach to solving challenges. Skilled in managing commercial and residential cleaning contracts, scheduling staff, maintaining supply inventories, and fostering long-term client relationships. Passionate about creating clean, safe, and welcoming environments while driving operational excellence and continuous improvement.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Proven ability to analyze and resolve complex problems
• Excellent communication and interpersonal skills
• Strong organizational and time management capabilities
• Customer-focused mindset with a commitment to service excellence
• Experience handling sensitive information with integrity and professionalism
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.