Cherrish Cross
West Point,MS
Summary
Accomplished Shift Supervisor with a proven track record at Wendys International, adept in operations management and staff motivation. Skilled in cash handling and problem-solving, I significantly enhanced customer satisfaction and operational efficiency. My leadership ensured team adherence to high service standards, driving store success through effective staff training and resource management.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Wendys International
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Captain D's
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Cashier
Walmart
05.2020 - 09.2020
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Addressed customer needs and made product recommendations to increase sales.
Education
West Point High School
West Point, MS05.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Staff motivation
- Inventory control and record keeping
- Operations management
- Policy enforcement
- Labor and food cost control
- Team leadership
- Problem-solving
- Team supervision
Timeline
Shift Supervisor
Wendys International
11.2022 - Current
Cashier
Captain D's
08.2022 - 11.2022
Cashier
Walmart
05.2020 - 09.2020
West Point High School