Cherrish Erving
Somerville,MA
Summary
Efficient Dental Receptionist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures.
Overview
12
12
years of professional experience
Work History
Dental Receptionist
Stynt Dental Agency
Boston, Massachusetts
09.2022 - Current
- Greeted and assisted patients upon arrival at the dental office.
- Managed patient appointments using electronic scheduling systems.
- Processed insurance claims and verified patient coverage details.
- Coordinated communication between patients and dental staff effectively.
- Handled phone inquiries, providing information about services and procedures.
- Assisted in billing processes, collecting payments, and managing transactions efficiently.
- Ensured waiting area cleanliness and stocked supplies for optimal operations.
Dental Assistant & Receptionist
Eash Dental
Brookline, MA
04.2020 - 08.2022
- Maintained master calendar and scheduled new appointments based on provider availability.
- Answered and managed incoming calls, faxes and emails.
- Prepared examination rooms and sterilized instruments for dental operations.
- Scheduled cleanings and dental appointments for patients.
- Managed dental insurance claims processing and billing inquiries efficiently.
- Collaborated with dental providers to clarify treatment codes and billing issues.
- Recorded patient histories and updated dental charts accurately.
- Supported dentists with various procedures, ensuring smooth workflow.
Personal Assistant
Ronnie Bretholz
Newton, MA
02.2014 - 04.2020
- Managed clients' calendars and scheduled appointments efficiently.
- Coordinated travel arrangements and itineraries for business trips.
- Handled correspondence, including emails and phone calls, with professionalism.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Responded promptly to emergency situations according to established protocols.
- Managed household inventory and maintenance schedules.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained accurate records of client care and progress documentation.
- Coordinated with healthcare professionals to ensure comprehensive care plans.
- Implemented safety protocols to protect clients during mobility and activities.
- Prepared nutritious meals tailored to individual dietary needs and preferences.
- Engaged clients in recreational activities to promote social interaction and enjoyment.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
Education
Certificate - Radiology
Boston University
Boston, MA2019
Certificate - C. P. R.
North Shore Community College
Lynn, MA2018
Certificate - Dental Assistant
North Shore Community College
Lynn, Ma2018
Skills
- Insurance claims processing
- Appointment scheduling
- Patient record management
- Customer relationship management
- Health information confidentiality
- Conflict resolution
- Financial plan options
- Office opening and closing
- Billing procedures
- Invoice generation
- Verbal and written communication
- Phone and email etiquette
Timeline
Dental Receptionist
Stynt Dental Agency
09.2022 - Current
Dental Assistant & Receptionist
Eash Dental
04.2020 - 08.2022
Personal Assistant
Ronnie Bretholz
02.2014 - 04.2020
Certificate - Radiology
Boston University
Certificate - C. P. R.
North Shore Community College
Certificate - Dental Assistant
North Shore Community College
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