Cherry Bishop
Mansfield,Tx
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Core X Premier
09.2011 - Current
- Manage 5-6 Customer Service Representatives
- Set up of new accounts within the 3PL system
- Data entry for inbound and outbound product for our customers
- Scheduling carrier appointments for pickup and arrival of product to our facility
- Assist customers in person and via telephone with customer service needs and address any issue that may arise
- Assist warehouse with decision making regarding inbound/outbound shipping questions, procedures, problems, etc
- Make decisions on needed corrections and/or actions to resolve issues within the company
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Assist with operational duties within the facility
- Approve payroll in UKG
- Organize and conduct Alchemy training for the facility
- Manage BRC audit reporting and compliance for facility
- Manage Workman's Comp filing and updating.
- Supply Ordering for facility
Teller
Wells Fargo Bank
01.2011 - 11.2011
- Responsible for cash/checking deposits, processing loan payments, and activating ATM/debit cards
- Supporting customers with all banking transactions in person as well as telephone customer support
- Maintaining proper cash limits, teller transaction percentages, and sales goals
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller/ Customer Service
First National Bank of Hutchinson
09.1998 - 01.2011
- Responsible for cash/checking deposits, processing loan payments, and activating ATM/debit cards
- Cash handling, customer service, balancing cash drawers, balancing travelers checks, balancing cash vault, and daily/weekly ATM balancing
- Responsible for training new employees at our branch for security procedures
- Supporting customers with all banking transactions in person as well as telephone customer support
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Perfect attendance from September 1998 – January 2011
Customer Service & Grocery Clerk
Kroger Grocery Store
01.2009 - 12.2010
- Responsible for all customer service desk tasks: check cashing, cash counting, advancing loans to registers, western union, post office, assisting front lanes, helping with some training of new hires
- Stocking shelves and assisting customers on the sales floor
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Intro To Accounting, Accounting I, Business Math, Emergency Medical Technician, Cardiac Care
Hutchinson Community College
Hutchinson, KansasSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Excellent time management skills
- Cash Handling
- Complaint resolution
- Decision-Making
- Training and mentoring
- Handling Escalations
- Account Management
- Schedule Management
Certification
WFLO Certified
OSHA Training Certification
CPR Certified
Timeline
Customer Service Manager
Core X Premier
09.2011 - Current
Teller
Wells Fargo Bank
01.2011 - 11.2011
Customer Service & Grocery Clerk
Kroger Grocery Store
01.2009 - 12.2010
Teller/ Customer Service
First National Bank of Hutchinson
09.1998 - 01.2011
Intro To Accounting, Accounting I, Business Math, Emergency Medical Technician, Cardiac Care
Hutchinson Community College
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