Cherry Lam
Jackson Heights,New York
Summary
With a background in fast-paced environments encompassing retail and hospitality, I have consistently demonstrated an ability to communicate effectively and collaborate with diverse teams. In prior roles, my contributions have improved customer satisfaction and operational efficiency, as well as my problem-solving and adaptability across varied tasks.
Overview
12
12
years of professional experience
Work History
Server/Bartender/Hostess
The Consulate Atlanta
Atlanta, GA
05.2016 - 04.2024
- Performed opening and closing duties, including restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Knowledgeable of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Greeted frequent visitors by name and explained new promotions.
- Made friendly conversations with customers to provide an enjoyable bar experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide dining information and take reservations.
Bubble Tea Barista
Honey Bubble Tea
Atlanta, GA
01.2012 - 04.2024
- Consistently maintain high quality and cleanliness levels in food and beverage items' organization, storage, and sanitation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and served hot or cold beverages.
- Utilized POS system to receive and process customer payments.
- Ordered and received supplies to restock beverage items.
- Described menu items to customers and made suggestions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Kipp Atlanta Collegiate
Atlanta, GA05-2016
Skills
- Point of Sale (POS) system operations
- Suggestive Selling
- Quality Control
- Strong Work Ethic
- Customer Service Expertise
- Reservation Coordination
- Liquor, Wine, and Food Service
- Kitchen Operations
- Menu Memorization
Timeline
Server/Bartender/Hostess
The Consulate Atlanta
05.2016 - 04.2024
Bubble Tea Barista
Honey Bubble Tea
01.2012 - 04.2024
High School Diploma -
Kipp Atlanta Collegiate
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