Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cyntia Ramsey

Adamsville,AL

Summary

Dynamic Senior Pharmacy Technician with extensive experience at Walgreens, excelling in pharmacy software proficiency and workflow optimization. Enhanced patient care through accurate medication dispensing and effective communication with healthcare providers. Recognized for training new staff and improving customer satisfaction, demonstrating a strong commitment to service quality and compliance with pharmacy laws.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
09.2011 - Current
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Diploma - Pharmacy Tech

National Business College
Roanoke, VA
05-2010

Skills

  • Pharmacy software proficiency
  • Pharmacy law compliance
  • Pharmaceutical calculations
  • Professional networking
  • HIPAA compliance
  • Pharmacy ethics
  • Immunization administration
  • Drug inventory control
  • Insurance verification
  • Medication dispensing
  • Workflow optimization

Accomplishments

  • Processed and filled over 600 prescriptions per day.
  • Trained numerous new pharmacy technicians on pharmacy policies, procedures, and best practices.
  • Increased prescription processing speed while maintaining a high accuracy rate.
  • Achieved Senior Technician by completing a variety of tasks in the pharmacy with accuracy and efficiency.

Certification

  • CPhT - Certified Pharmacy Technician


Timeline

Senior Pharmacy Technician

Walgreens
09.2011 - Current

Diploma - Pharmacy Tech

National Business College

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