Chervona Peterson Lowmack
Buffalo,NY
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
People Incorporated
Buffalo, NY
08.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Shift Supervisor
Wendy's Fast Food
Buffalo, NY
06.2013 - Current
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Patient Service Representative
Planned Parenthood
Buffalo, NY
06.2020 - 07.2021
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Provided customer service by answering patient questions and addressing concerns.
- Sorted and distributed incoming mail daily.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Education
High School Diploma -
Performing Arts
Buffalo06.2015
Skills
- Chronic Disease Management
- Appointment Scheduling
- Patient Management
- Transportation
- Phlebotomy
- Indirect Patient Care
- HIPAA Compliance
- Medical Terminology
- Vital Sign Monitoring
- Patient Toileting
- Venipuncture and Phlebotomy
- Electronic Medical Records
- CPR
- Valid NY Driver's License
Timeline
Direct Support Professional
People Incorporated
08.2023 - Current
Patient Service Representative
Planned Parenthood
06.2020 - 07.2021
Shift Supervisor
Wendy's Fast Food
06.2013 - Current
High School Diploma -
Performing Arts
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