Summary
Overview
Work History
Education
Skills
Timeline
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Chervonne Guity-De Voe

Forest Hills,NY

Summary

Dynamic and results-oriented professional with a proven track record at Bogopa Services, excelling in complaint resolution and staff supervision. Skilled in data entry and administrative support, I have effectively led teams to enhance productivity and client engagement. My background in assessing client needs and fostering collaborative environments underlines my ability to drive positive outcomes.

Overview

27
27
years of professional experience

Work History

Front End Supervisor

Bogopa Services
Brooklyn, NY
09.2007 - 03.2023
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.

Receptionist

Rheedlen Centers for Children and Families
New York, NY
01.1999 - 04.2003
  • Performed clerical duties such as filing, photocopying, data entry, and faxing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted clients and visitors, answered general questions, and directed them to appropriate locations.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Organized parent support groups address topics such as positive discipline, child development, and parenting styles.

Family Support Worker

Rheedlen Centers for Children and Families
New York, NY
09.1996 - 01.1999
  • Maintained accurate records of client progress including documentation of services provided.
  • Assisted the case worker in conducting assessments of family needs and developed individualized service plans.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Assisted case workers with home and school visits to assess the safety of a family's environment.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

GED -

High School of Economics And Finance
New York, NY
02-2002

Skills

  • Complaint resolution
  • Staff supervision
  • Data entry
  • Administrative support
  • Assessment skills
  • Client engagement
  • Fluent in English and Spanish

Timeline

Front End Supervisor

Bogopa Services
09.2007 - 03.2023

Receptionist

Rheedlen Centers for Children and Families
01.1999 - 04.2003

Family Support Worker

Rheedlen Centers for Children and Families
09.1996 - 01.1999

GED -

High School of Economics And Finance

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Chervonne Guity-De Voe