Cheryl Ace
Sarasota,FL
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
APD Claims Adjuster
FCCI Insurance Group
10.2021 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Substantiated legitimate claims and denied unjustified claims.
- Organized, planned and documented materials for General Liability, Auto, and Glass claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Investigated and assessed damage to property and reviewed property damage estimates.
Auto/ General Liability Claims Adjuster
Davies Group Formerly Johns Eastern Company
09.2019 - 10.2021
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
Information and Resource Facilitator
Brain Injury Association Of Florida
07.2009 - 07.2019
- Assisted patients in accessing housing, financial assistance and other community resources.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Developed individual treatment plans and provided counseling to patients.
- Preserved and prepared reports and treatment records.
- Assessed risk factors of patients and made referrals for further services.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Developed partnerships with community organizations to expand services and referrals.
- Provided patient and family education on available resources and self-care strategies.
Education
Associate of Science - Human Services
Bunker Hill Community College
Charlestown, MASkills
- Underwriting knowledge
- Automobile claims specialist
- Insurance policy coverage knowledge
- CCC Reports
- Claims Processing
- Claims Investigation
- Record preparation
- Florida Claims Adjuster License
- Best Practices Implementation
- Highly motivated
- Database Management
- Regulatory Compliance
Timeline
APD Claims Adjuster
FCCI Insurance Group
10.2021 - Current
Auto/ General Liability Claims Adjuster
Davies Group Formerly Johns Eastern Company
09.2019 - 10.2021
Information and Resource Facilitator
Brain Injury Association Of Florida
07.2009 - 07.2019
Associate of Science - Human Services
Bunker Hill Community College
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