Cheryl Bartley
Inverness,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
17
17
years of professional experience
1987
1987
years of post-secondary education
Work History
Customer Service Manager
Hen house cafe
Inverness, Florida
05.2020 - 02.2026
- Oversaw daily operations of customer service team at local café.
- Trained staff on customer engagement and service protocols.
- Managed scheduling to ensure adequate coverage during peak hours.
- Resolved customer complaints and ensured satisfaction effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Server
B&W rexall drugs
Inverness, Florida
07.2011 - 05.2020
- Delivered exceptional customer service in fast-paced pharmacy environment.
- Managed food and beverage orders for customers efficiently.
- Maintained cleanliness and organization of dining area and service stations.
Customer Service Manager
CVS Pharmacy
Bushnell, FL
05.2009 - 04.2011
- Supervised daily operations of customer service team at busy café.
- Trained staff on effective communication and conflict resolution techniques.
- Developed schedules to ensure adequate coverage during peak hours.
Education
Pasco Comp High School
Dade City, FLSkills
- Customer service
- Complaint resolution
- Team training
- Performance monitoring
Timeline
Customer Service Manager
Hen house cafe
05.2020 - 02.2026
Server
B&W rexall drugs
07.2011 - 05.2020
Customer Service Manager
CVS Pharmacy
05.2009 - 04.2011
Pasco Comp High School