Cheryl Brown
Kennesaw,GA
Summary
Accomplished Administrative Director with a proven track record at The Academy at Ellison Lakes, adept in vendor management and organizational leadership. Excelled in enhancing operational efficiency and fostering client relations, leveraging expertise in Microsoft Office 365 and teamwork. Demonstrates a robust ability to streamline processes and elevate customer satisfaction.
Overview
26
26
years of professional experience
Work History
Administrative Director
The Academy at Ellison Lakes
05.2010 - Current
- Responsible for day-to-day administrative operation of The Academy at Ellison Lakes
- Collaborate closely with owner taking direction and implementing vision and strategic direction for the academy
- Responsible for all communications including emails, memo’s, correspondence with parents and state regulators ensuring any concerns or issues were managed in a prompt and professional manner
- Responsible for personnel scheduling including staff teachers and support personnel
- Escalation management
- Ensure State regulations were implemented and executed
- Operated as the face of the academy interacting with parents, vendors and state regulators
- Coordinate all academy functions including program, marketing and all academy related activities
Administrative Assistant
North Cobb Academy Inc
01.2002 - 05.2010
- Provided administrative support for North Cobb Academy Inc which included:
- Answered switchboard for all departments
- Provided clerical support for various departments including copying, faxing, and creating memos
- Responsible for creating and organizing office functions
- Coordinated transportation schedules for all students
Receptionist
Navient
08.1998 - 12.2001
- Provided administrative support for Naviant Inc which included:
- Answering switchboard
- Office travel coordinator
- Preparing documents and email correspondence
- Assistant to HR Director
Education
CHILD DEVELOPMENT CERTIFICATION (CDA) -
GA01.2020
B.A. - Business Administration
EASTERN KENTUCKY UNIVERSITY
Richmond01.1995
Skills
- Multi-line phone experience
- Document management
- Administrative Support
- Microsoft Office 365
- Data entry
- Mail and package delivery
- Vendor management
- Security processes
- Meeting planning
- Office record management
- Event coordination
- Client relations expertise
- Organizational leadership
- Customer service
- Written communication
- Teamwork and collaboration
- Task prioritization
Timeline
Administrative Director
The Academy at Ellison Lakes
05.2010 - Current
Administrative Assistant
North Cobb Academy Inc
01.2002 - 05.2010
Receptionist
Navient
08.1998 - 12.2001
CHILD DEVELOPMENT CERTIFICATION (CDA) -
B.A. - Business Administration
EASTERN KENTUCKY UNIVERSITY
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