Cheryl Burlingame
Ballston Spa
Summary
Experience working in a high level confidently environment at NYS sales tax Experience in a healthcare office and administrative expertise. 20 years of customer service Reliable Calm Motivated individual. Took NYS clerical and Keyboarding tests and got 90% Clinical experience Computer knowledge Can type 60wpm Microsoft cloud Microsoft Word Microsoft office Fast learner Willing to learn new Business operations Customer service Documentation and reporting Problem resolution GED Washington irving - Schenectady
Overview
18
18
years of professional experience
Work History
Tax Information Aide
NYS Tax & Finance
Schenectady, NY, US
09.2022 - Current
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Provided customer service and resolved or escalated issues to management for resolution
- Maintained highest level of confidentiality
- Assisted with any sales tax related issues
- Assist taxpayers with billing questions
- I Am apart of oracle liasions team
- Also apart of focus groups
- Help out on PIT lines EBT lines
- Help all my colleagues on anything they need
Unit Clerk
Ellis Hospital
Schenectady, NY, US
10.2021 - 07.2022
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to appropriate staff
- File patients charts
- Call in consults to doctors
- Order floor supplies
- Put in engineering requests
- Print charts and patient paperwork for insurance purposes
Guest Service Associate
Target
Schenectady, NY, US
02.2018 - 10.2021
- Used a POS system to itemize and total the purchases of customers as well as quickly bring the guest their order to their vehicle
- Assist guests with any concerns they may have experienced
- Answer phones and transfer to correct person or department
- Open cash registers and guest service desk
- Process returns
Cashier
Walmart
Rotterdam, NY, US
08.2008 - 10.2010
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Provided customer service and resolved or escalated issues to management for resolution
- Maintained highest level of confidentiality
- Assisted with any sales tax related issues
- Assist taxpayers with billing questions
- I Am apart of oracle liasions team
- Also apart of focus groups
- Helps put on PIT lines EBT lines
Education
GED -
Washington irving
SchenectadySkills
- High-Level Environment Experience
- Experience in a healthcare office
- Administrative expertise
- Service Excellence
- Reliable
- Calm
- Motivated individual
- Office Management Skills
- Keyboarding
- Clinical experience
- Computer knowledge
- Typing speed 60wpm
- Microsoft cloud
- Microsoft Word
- Microsoft Office
- Fast learner
- Willing to learn new
- Business operations
- Documentation and reporting
- Problem resolution
Timeline
Tax Information Aide
NYS Tax & Finance
09.2022 - Current
Unit Clerk
Ellis Hospital
10.2021 - 07.2022
Guest Service Associate
Target
02.2018 - 10.2021
Cashier
Walmart
08.2008 - 10.2010
GED -
Washington irving