Flor Dejesus
Schenectady,NY
Summary
Detail-oriented administrative and customer service professional with government and high-volume call center experience. Proven ability to manage confidential financial information, resolve complex inquiries, and meet performance metrics. Bilingual communicator with strong computer proficiency seeking to contribute accuracy, efficiency, and professionalism to a growing organization.
Overview
3
3
years of professional experience
Work History
Tax Information Aide
Department of Tax & Finance
03.2024 - Current
- Assist 50+ taxpayers daily with inquiries regarding filings, payments, and compliance.
- Review and process tax documents with high accuracy and confidentiality.
- Maintain 100% compliance with data privacy regulations.
- Resolve account discrepancies and payment issues efficiently.
- Support high-volume operations during peak tax season.
Customer Service Representative
Spectrum
08.2023 - 02.2024
- Managed 70–90 inbound calls per shift in a fast-paced call center.
- Resolved billing disputes and improved customer retention.
- Processed payments and updated CRM records accurately.
- Met company performance metrics for call time and satisfaction.
Education
No Degree - Administrative Assistant
CSEA Partnership Traineeship
Schenectady, NY03.2025
No Degree - Cosmetology
Aveda Institute
Tampa, FL06.2019
No Degree - Business Office Administration
Florida Career College
Miami, FL05.2022
No Degree - Pharmacy Technician
Concorde Career College
Tampa, FL04.2020
Skills
- Customer Service Excellence
- Confidential Data Handling
- Administrative Support
- Taxpayer Assistance
- Microsoft Word, Excel & Access
- CRM & Database Systems
- Bilingual Communication
- Problem Resolution & Multitasking
Timeline
Tax Information Aide
Department of Tax & Finance
03.2024 - Current
Customer Service Representative
Spectrum
08.2023 - 02.2024
No Degree - Administrative Assistant
CSEA Partnership Traineeship
No Degree - Cosmetology
Aveda Institute
No Degree - Business Office Administration
Florida Career College
No Degree - Pharmacy Technician
Concorde Career College