Cheryl Burlingame
Ballston Spa,NY
Summary
Experience working in a high level confidently environment at NYS sales tax Experience in a healthcare office and administrative expertise. 18 years of customer service Reliable Calm Motivated individual. Took NYS clerical and Keyboarding tests and got90%
Overview
16
16
years of professional experience
Work History
Tax Information Aide
NYS Tax & Finance
Schenectady, NY
09.2022 - Current
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Provided customer service and resolved or escalated issues to management for resolution
- Maintained highest level of confidentiality
- Assisted with any sales tax related issues
- Assist taxpayers with billing questions
- Part of the Oracle Liasions team
- Assisted with PIT and EBT lines
- Part of all focus groups
Unit Clerk
Ellis Hospital
Schenectady, NY
10.2021 - 07.2022
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to appropriate staff
- File patients charts
- Call in consults to doctors
- Order floor supplies
- Put in engineering requests
- Print charts and patient paperwork for insurance purposes
Guest Service Associate
Target
Schenectady, NY
02.2018 - 10.2021
- Used a POS system to itemize and total the purchases of customers as well as quickly bring the guest their order to their vehicle
- Assist guests with any concerns they may have experienced
- Answer phones and transfer to correct person or department
- Open cash registers and guest service desk
- Process returns
Cashier
Walmart
Rotterdam, NY
08.2008 - 10.2010
- Credit cards, checks, gift cards, and coupons were all processed by me
- Assist customers with returns
- Money transfers
- Bring returns to correct area to process
Education
GED -
Washington Irving
SchenectadySkills
- Clinical experience
- Computer knowledge
- Can type60wpm
- Microsoft cloud
- Microsoft Word
- Microsoft office
- Fast learner
- Willing to learn new
- Business operations
- Customer service
- Documentation and reporting
- Problem resolution
Timeline
Tax Information Aide
NYS Tax & Finance
09.2022 - Current
Unit Clerk
Ellis Hospital
10.2021 - 07.2022
Guest Service Associate
Target
02.2018 - 10.2021
Cashier
Walmart
08.2008 - 10.2010
GED -
Washington Irving