Lyesha Nason

• Help taxpayers understand their tax notices and assist them with their refunds.
• Provide information to taxpayers.
• Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
• Analyze information and assess with liabilities and tax information.
• Help taxpayers pay their tax bills.
• SKILL LINES TPRG, PIT BILLS, OFFER IN COMPROMISE, OTRA, PIT LVL 1

• Maintained and verified records of time, materials, expenditures and crew activities.
• Planned work assignments and equipment allocations to meet established metrics.
• Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
• Operated machines and equipment to complete work assignments or to assist workers.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Assisted in loading delivery trucks with prepared packages.
• Loaded completed orders on pallets according to delivery numbers.
• Protected company inventory by maintaining and organizing storage areas.
• Disposed of debris and hazardous materials properly to avoid contamination.
• I was unemployed due to high risk pregnancy was placed on leave and was not able to work went back to work in June of 2019.

• Stayed up to date on requirements of all team positions to optimize training.
• Planned and delegated group and individual work assignments to trainees.
• Explained goals and expectations required of trainees.
• Instructed new team members on correct procedures for operations.
• Helped cook and prep food when short staffed.
• Stocked shelves and product.
• Trained new employees on register as well as drive thru window.
• Left in July 2018.

• Helped assist children with their homework.
• Provided a safe and healthy environment.
• Helped with activities such as sports, meal prep.
• Helped the kids create a garden for produce.
• Maintained outside of facility of debris.

• Assisted the owner with setting up donation for clothing and food items as well for kids and families in need.
• Health Care: (HHA/PCA) Light housekeeping such as cooking, cleaning, laundry and taking out the trash.
• Transport to and from their appointments or grocery shopping.
• Assist with patient's personal care.
• Customer service skills: Help customers locate items.
• Meet and greet customers and escort them to other departments.
• Take orders from customers and suggest items.
• Organize and stock supplies.
• Assist with disabled customers that can't shop for themselves.

• Supervised medication administration, personal hygiene and other activities of daily living.
• Improved patient outlook and daily living through compassionate care.
• Maintained clean and well-organized environment for client happiness and safety.
• Followed care plan and directions to administer medications.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Recorded client status progress and challenges in logbooks and reports.

• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Improved patient outlook and daily living through compassionate care.
• Assisted with client personal care needs to foster independence and well-being.
• Tracked and reported clients' progress based on observations and conversations.
• Managed patient transportation and appointment scheduling.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Documented care provided and submitted notes to supervisor.
• Helped client with medication self-administration.

• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Improved patient outlook and daily living through compassionate care.
• Managed patient transportation and appointment scheduling.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Recognized emergency situations and implemented appropriate procedures.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Documented care provided and submitted notes to supervisor.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Community Activities

Ending Schenectady County Community College, Schenectady, NY obtain certification as, expected to be completed