Cheryl Burns
Brockport,NY
Summary
Excellent customer service. Taking complaints and resolving to completion
Answering phones. Assisted other team members. Excellent teamwork.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Amica Insurance
Rochester, NY
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- I accomplished three state licenses, For insurance's purposes.
Claims Adjuster, Automobile and Casualty
Amica Insurance
Rochester, NY
12.2010 - 08.2013
- Answer incoming calls
- Take claim reports over the phone
- Process claims to completion
- Investigated and evaluated automobile and casualty claims to determine coverage, liability, value of claim, and compensability.
Skills
- Paperwork Processing
- Appointment Scheduling
- Account updating
- Data Collection
Timeline
Customer Service Representative
Amica Insurance
05.2024 - Current
Claims Adjuster, Automobile and Casualty
Amica Insurance
12.2010 - 08.2013