Cheryl Chandler
Holt,MI
Summary
Dedicated call center professional with over 6 years of experience in client education and complaint resolution. Proven ability to maintain accurate records and assist team members, ensuring exceptional customer service and timely responses to inquiries.
Overview
12
12
years of professional experience
Work History
Caĺl Center Rep-2
Maximus
East Lansing, Michigan
2019.04 - Current
- Conducted training sessions for new representatives on procedures.
- Assisted co-workers during busy periods in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered phone calls and directed them to appropriate personnel.
- Managed client inquiries, ensuring timely responses and accurate information dissemination
- Documented client interactions and maintained accurate records in the database system.
- Resolved client issues by applying problem-solving skills and resource knowledge effectively.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Managed client inquiries, ensuring timely responses and accurate information dissemination.
- Utilized broad knowledge to recommend solutions to customers.
- Escalated unresolved issues to appropriate departments for further investigation.
Sales Representative
Walmart
Owosso, Michigan
2014.02 - 2019.03
- Worked multiple departments ensuring great customer servic.
- Managed inventory levels to ensure product availability.
- Educated customers on product features and benefits.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively and efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Emergency Medical Services
Davenport University
Grand Rapids, MISkills
- Record management
- Complaint resolution
- Employee training
- Goal-oriented mindset
- Multitasking Abilities
- Time management
Timeline
Caĺl Center Rep-2
Maximus
2019.04 - Current
Sales Representative
Walmart
2014.02 - 2019.03
Emergency Medical Services
Davenport University