Summary
Overview
Work History
Education
Certification
Timeline
Generic

Cheryl Chapa

Summary

Hands-on Residential Specialist promoting strong skills in reinforcing positive behavior, administering medication with accuracy and providing documentation on residents' progress. Remains calm and poised in stressful situations. Considered a valuable asset and committed to providing a high level of care and service.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Residential Specialist

Ohio Guidestone
07.2022 - Current

Assist the clients in everyday needs. Find appropriate answers to meet needs. Take them to needed appointments.

Call Center Representative

Ohio Guidestone
05.2015 - Current


  • Met client call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Became aware of clients needs and resolved clients needs as easily as possible.

Police Officer

Village Of Archbold
05.1988 - 08.2013
  • Provided testimony in court proceedings.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Conducted searches of individuals, vehicles and premises.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Answered emergency calls for help from citizens and business owners.

Education

Bachelor of Arts - Organizational Business Management

Ashford University
San Diego, CA
05.2016

Bachelor of Arts - Business Management

Bluffton High School
Bluffton, OH
01.2012

Associate of Arts - Criminal Justice

Northwest State Community College
Archbold, OH
06.2000

Certification

  • CDCA, State of Ohio - renewal 2024

Timeline

Residential Specialist

Ohio Guidestone
07.2022 - Current

Call Center Representative

Ohio Guidestone
05.2015 - Current

Police Officer

Village Of Archbold
05.1988 - 08.2013

Bachelor of Arts - Organizational Business Management

Ashford University

Bachelor of Arts - Business Management

Bluffton High School

Associate of Arts - Criminal Justice

Northwest State Community College
Cheryl Chapa