Cheryl Darlington

• Initially hired as a Assistant Principal Secretary for Special Education at North Salinas High School. Effectively brough North Salinas High School in compliance with both Annuals and Tri-Annual IEPs.
• Organized the Keys also through the use of an Excel spreadsheet.
• Kept the Classified Personnel Payroll for the site and covered for the Principal's Secretary when out on disability.
• Learned the student database and completed suspensions, expulsions, and general student discipline files.
• Promoted to Principal Secretary four years later.
• Moved to the Salinas Adult School for 1 year to help in their main office after serious downsizing of the Adult School.
• Asked by former Principal to work with him as a Principal Secretary to get El Puente Program accredited and change the status to a fully accredited High School.

• Managed customer inquiries and resolved issues through effective communication and problem-solving skills.
• Assisted clients in navigating billing processes and service options to enhance user experience.
• Selected as a state-wide speaker to collaborate with cross-functional teams to streamline account management procedures and improve service delivery.
• Worked until the Monterey office closed.

• Initially hired as a clerk, within six months applied for a Marketing Representative position. Once I passed my American Gas Association training and got my AGA certificate I worked on the Marketing Maps to determine if natural gas lines were available throughout the greater Seattle area. In addition to maps, I typed numerous contracts for the marketing department.
• Left Washington Natural Gas when a family need arose back in California.

• Hired initially as a staff clerk for the Coast Division Office, my skills allowed me to test to become a Residential Account Customer Service Representative.
• Swiftly became an award-winning representative, based on multiple positive customer verbatim.
• Chosen to coach other representatives, and often handled manager takeover calls.
• Selected from the Monterey as a keynote speaker during a state-wide conference held in San Francisco to share the success of the Monterey office accomplishments and methods for greater success in other offices throughout the state.

Managed a weekly payroll for the plant that was approximately $60,000.00 weekly. Performed cost analysis on the daily production costs of the Cara Mia marinated artichokes. Assisted the General Manager with correspondence.