CHERYL DAVIDSON
Kent,WA
Summary
Dynamic Customer Service Representative with a proven track record at Macy's Department Store, recognized for exceptional product knowledge and conflict resolution skills. Successfully trained new associates, enhancing team performance and customer satisfaction. Detail-oriented and empathetic, I excel in fostering customer retention and ensuring quality assurance in high-pressure environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Macy's Department Store
10.1990 - 07.2022
- Job Title #3 Fine Jewelry Dept. Opened and prepared fine jewelry counter daily, including deactivating safe alarms, unlocking safe, setting up secure displays and arranged high valued merchandise; at close, performed inventory, returned items to safe, activated alarms, and ensured proper security protocols were followed. Recognized for outstanding performance of product knowledge and adherence to procedures, resulting in promotion to become Fine Jewelry Trainer of new associates.
- Job Title #2 Women's Shoe Department. Scan, checked and stocked all shoe inventory. Shoe assistant runner for customer request orders.
- Job Title #3 Janitorial. Performed daily cleaning and maintenance of restrooms, including sanitizing fixtures, restocking supplies and ensuring a hygienic environment. Swept and mopped hard surface floors, vacuumed carpets and rugs in designated areas. Polished floors, surfaces and fixtures to maintain a clean and professional appearance. Cleaned glass doors, windows and partitions to remove smudges, fingerprints and dust. Maintained escalator cleanliness by removing debris and wiping down surfaces.
Education
General Studies
Thomas Jefferson
Federal Way, WA06-1982
Skills
- Customer Retention, Customer Satisfaction
- Active listening & Phone Etiquette
- Empathetic & Courteous
- Data entry
- Detailed-oriented
- Communication & Interpersonal Skills
- Problem Solving
- Product Knowledge & Quality Assurance
- Conflict Resolution
- Handling Difficult Customer
- Train and Mentor Junior Staff
- Cultural Awareness
Timeline
Customer Service Representative
Macy's Department Store
10.1990 - 07.2022
General Studies
Thomas Jefferson
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