MELONYE J SEALS
Mobile,AL
Summary
Caring and friendly customer service professional with experience in consumer retail and Healthcare settings.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Assurant
Mobile, AL
08.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Resolved routine and complex issues by performing detailed research.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Secretary
Nissi Couture LLC
Mobile, AL
04.2011 - Current
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Maintained organization and ease of document access by taking memos, maintaining20+ digital files, and organizing500+ documents
- Engaged30+ daily guests and answered business calls, acting as the main point of contact in the reception area
- Executed calls, responded to emails, and interfaced with clients and30+ team members
- Manage6-line phone system to answer, screen, or forward calls; always providing customer service excellence through answering questions, resolving issues, and accurately scheduling appointments
Customer Service Representative
Results
Mobile, AL
10.2019 - 02.2020
- Maintained a professional, friendly demeanor with customers at all times, receiving positive customer reviews
- Dispatched customer calls to appropriate company departments for unresolved questions and concerns
- Answered10+ calls per hour, exceeding target call rates
Customer Service Representative
Sears
Mobile, AL
05.2016 - 05.2017
- Promptly handled an average of80 customer inquiries and complaints per day with a96% customer satisfaction rate
- Increased average customer order size for new customers by14% by understanding needs and recommending the right products
- Worked with wholesale and retail customers, supporting sales efforts by resolving customer inquiries
- Assisted customers with finding the right products they were looking for, and answered any questions they had
Customer Service Representative
Alorica
Saraland, AL
10.2015 - 04.2016
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution
- Actively worked to display a courteous and empathetic attitude to customers
- Took55+ customer orders per shift and made outbound calls for delivery delays or billing issues
Education
Associate of Science - General Studies
Bishop State Community College
Mobile, ALSkills
- Customer retention, customer satisfaction
- Empathetic & courteous
- Detail-oriented
- Microsoft Excel
- Medical Technology
- Problem-solving
Timeline
Customer Service Representative
Assurant
08.2022 - Current
Customer Service Representative
Results
10.2019 - 02.2020
Customer Service Representative
Sears
05.2016 - 05.2017
Customer Service Representative
Alorica
10.2015 - 04.2016
Secretary
Nissi Couture LLC
04.2011 - Current
Associate of Science - General Studies
Bishop State Community College