Retail Manager, Customer Service Representative, Marketing Display Design, Supervisory Duties Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
President
Environmental Resource Management Solutions, Inc.
Baker, FL
11.2006 - Current
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Processed invoices for payment; tracked payments received from vendors and clients.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Performed data entry into computer systems; ensured accuracy of all entered information.
Proofread documents before submission; corrected any errors found in grammar or punctuation.
Reviewed billing statements for accuracy prior to submitting them for payment processing.
Maintained organized filing system of paper and electronic documents.
Softlines Manager
K Mart
Pensacola, FL
07.1994 - 11.2006
Accountable for 10 departments and their profitability
Implemented controls for sales floor appearance and replenishment, merchandise planning, and cash receipt controls and accounting
Supervise a staff of 20 employees and managers
Created a team-oriented workplace
Installed a customer care and service program to increase sales and awareness
Ensured the quality of operations in a high volume, fast paced environment
Managed $5 million in K Mart inventory
Responsible for purchasing inventory and relative cost issues
Accountable for all facets of the operation
Nine Mile store consistently surpasses sister stores with increased profit percents for Northwest Florida
Achieved overall store sales increase of 3% per year.
Responsible for driving sales and achieving financial goals by creating a positive customer experience.
Coached staff on effective selling techniques, product knowledge and customer service standards.
Conducted regular performance reviews with team members to identify areas of improvement.
Analyzed daily sales reports to determine best-selling items and establish pricing strategies accordingly.
K Mart Management Training Program
K Mart
Pensacola, FL
07.1993 - 07.1994
Worked under Softlines Manager
Trained and assisted for one year at the Airport Blvd store
June 1994, promoted to Softlines manager at the Nine Mile Road Store.
Education
Bachelor of Arts - Marketing
University of West Florida
06.1993
Associates in Arts -
Gulf Coast Community College
05.1990
HS Diploma - General Studies
Niceville High School
06.1988
Skills
Business Planning
Program Oversight
Project Management
Company Representation
Financial Management
Organizational Leadership
Marketing expertise
Business Administration
Account Management
Work Phone
(850) 478-7785
Awards
Outstanding Customer Care Chairman’s Award, 04/01/99
District Visual Presentation Contest, 01/01/99
Timeline
President
Environmental Resource Management Solutions, Inc.
11.2006 - Current
Softlines Manager
K Mart
07.1994 - 11.2006
K Mart Management Training Program
K Mart
07.1993 - 07.1994
Bachelor of Arts - Marketing
University of West Florida
Associates in Arts -
Gulf Coast Community College
HS Diploma - General Studies
Niceville High School
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