Cheryl Doustan
New York,NY
Summary
Experienced professional with a background in executive assistance, education, and customer service, poised to excel in an account manager role. Strong communication and interpersonal skills, coupled with a strategic mindset to identify and capitalize on opportunities for business growth. Committed to delivering exceptional service and fostering collaborative relationships with internal and external stakeholders to drive organizational success.
Overview
18
18
years of professional experience
Work History
Executive/Personal Assistant to CEO
JET THE WORLD
New York, NY
06.2022 - 11.2023
- Proficiently managed complex calendars, scheduling appointments, meetings, and travel arrangements
- Provided comprehensive administrative support, including drafting correspondence, handling phone calls, and responding to emails on behalf of the executive
- Administered all aspects of event planning, from budgeting and vendor coordination to guest lists and post-event follow-ups
- Acted as a liaison between the executive and internal/external stakeholders, demonstrating excellent verbal and written communication skills
- Arranged complex domestic and international travel itineraries, including flights, accommodations, ground transportation, and necessary documentation for both CEO and clients of the company
- Managed multiple priorities and deadlines effectively, adapting to changing priorities and handling urgent matters efficiently
- Delivered a wide range of personal support, including managing household tasks, arranging personal appointments, and overseeing household staff
- Handled confidential information with utmost discretion and professionalism, maintaining strict confidentiality at all times.
Executive Assistant to Founder
AQUARIUS BOAT RENTALS
Miami, FL
08.2021 - 08.2022
- Coordinated daily customer service operations such as front desk processes, orders, and financial transactions
- Executed various administrative tasks, including scheduling, processing payments, and correspondence with other team members
- Responsible for lead generation in marketing and advertising in order to promote the business
- Increased client satisfaction by working with the operational team to properly resolve service issues.
Special Education Teacher (Tenured) - ICT Kindergarten, Grade 2, Grade 3
NYC DEPARTMENT OF EDUCATION
New York, NY
09.2011 - 09.2021
- Created a new Social Justice curriculum for the grade, designed to build a positive sense of self & expand social awareness
- Acted as a member of the school's Data Inquiry Team, Learning Partners Team, and Grant Team
- Designed and implemented common core curriculum and multisensory lesson plans for all subject areas for 25 students each day
- Developed individualized instruction and support to 12 students with special needs in a general education classroom setting while collaborating with general education teacher.
Assistant Buyer, Saks Direct (Online Store) - Women's Apparel & Children's Apparel
SAKS INCORPORATED
New York, NY
01.2007 - 06.2009
- Maintained vendor and store relationships
- Produced weekly reports to evaluate consumer trends and identify opportunities to increase sales
- Led weekly presentations to Creative, Production, and Merchandise Operations department.
Merchandiser, Saks Direct (Online Store) - Women's Apparel
SAKS INCORPORATED
New York, NY
02.2008 - 06.2008
- Responded to Test Directors, buyer and customer service issues
- Conducted regular meetings with Merchant Assistant and Assistant Buyers to discuss new item set up
- Set up quarterly meetings with members of the production, development, and creative teams to review sales.
Department Manager, Cosmetics & Fragrance
SAKS INCORPORATED
New York, NY
01.2007 - 02.2008
- Contributed to the highest departmental earnings by assisting in the development of company-wide goals, increasing productivity by 15%
- Supervised a team of 20 employees, set up weekly schedules and organized training sessions for the department
- Managed all inventory & contacted corporate buyers to obtain authorization for damages & returns.
Executive Assistant/Fashion Assistant
WOODBURY MAGAZINE
Woodbury, NY
09.2005 - 01.2007
- Assisted on all levels of fashion shoot production including styling and coordinating shoot locations
- Facilitated in the event planning and organization of charity events, raising over $80,000
- Helped with event responsibilities including contacting advertisers for funding, coordinated reader correspondences, planned menus and attended to VIPs.
Education
Early Childhood Education/Special Education Program -
Touro University, Graduate School of Education
06.2013
Master of Science in Education, Childhood Special Education Program -
Hunter College, Graduate School of Education
01.2011
Bachelor of Arts in Communication and Sociology -
Hofstra University
12.2005
Skills
- Excellent Interpersonal Abilities
- Project Management Experience
- Microsoft Office Proficiency
- Superior Attention To Detail
- Schedule Coordination
- Documentation And Reporting
- Order Management
- Administrative Support
- Vendor Relationship Management
- Sales Presentations
- Timely Processing
- Highly Organized
- Excellent Communication Skills
- Customer Relations
- Time Management
- Flexible and Adaptable
Timeline
Executive/Personal Assistant to CEO
JET THE WORLD
06.2022 - 11.2023
Executive Assistant to Founder
AQUARIUS BOAT RENTALS
08.2021 - 08.2022
Special Education Teacher (Tenured) - ICT Kindergarten, Grade 2, Grade 3
NYC DEPARTMENT OF EDUCATION
09.2011 - 09.2021
Merchandiser, Saks Direct (Online Store) - Women's Apparel
SAKS INCORPORATED
02.2008 - 06.2008
Assistant Buyer, Saks Direct (Online Store) - Women's Apparel & Children's Apparel
SAKS INCORPORATED
01.2007 - 06.2009
Department Manager, Cosmetics & Fragrance
SAKS INCORPORATED
01.2007 - 02.2008
Executive Assistant/Fashion Assistant
WOODBURY MAGAZINE
09.2005 - 01.2007
Early Childhood Education/Special Education Program -
Touro University, Graduate School of Education
Master of Science in Education, Childhood Special Education Program -
Hunter College, Graduate School of Education
Bachelor of Arts in Communication and Sociology -
Hofstra University
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