Cheryl Dubon
Norwalk,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Data Entry / Customer Service / Tech Support
Sussman Mr Steam
03.2013 - Current
- Full process of orders from Data Entry to Billing to Filing of completed orders estimated 30 orders per day
- Assist customer with Tech Support/Troubleshooting
- Answer Customer service calls
- Assist customer with UPS order tracking
- Assisted customers with instructional support and product troubleshooting
- Initiated shipments to send equipment to clients and tracked return shipments
- Compared transcribed data with source document to detect and correct errors.
- Used computer software to store and retrieve data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
Catering, Lounge Attendant
Hyatt Regency Orange County
05.2007 - 09.2012
- Assist Managers with the booking, setup and planning of catering events
- Completion of event contracts
- Weddings with guest of over 500 to small corporate bookings of holiday events
- Conduct menu tastings
- Work closely with Banquets on setup and linen selections
- Serving drinks and food as ordered by customers
- Assisted staff by serving food and beverages or bussing tables
- Inspected dining and serving areas for cleanliness and proper setup
- Assist in the serving of appetizers and meals as needed
- Bartend as needed
Education
Associate of Arts - General
01.2023
Skills
- Data Entry
- Typing 45 WPM
- Proficient in Microsoft word and Excel
- Cash and Transaction Handling
- Order Processing and Shipping
- Banquet Coordination
- Billing and Payment Processing
Timeline
Data Entry / Customer Service / Tech Support - Sussman Mr Steam
03.2013 - Current
Catering, Lounge Attendant - Hyatt Regency Orange County
05.2007 - 09.2012
Sophia Learning - Currently Enrolled - Associate of Arts, General
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