Cheryl Fowler
Scottsboro
Summary
Dynamic office manager with a proven track record at Hereford Construction, enhancing operational efficiency and fostering interdepartmental collaboration. Skilled in customer relations and organizational management, I excel in training staff and implementing effective systems, ensuring timely project support and maintaining confidentiality. Committed to driving team performance and improving service delivery.
Overview
30
30
years of professional experience
Work History
Office Manager
Hereford Construction
01.2025 - 06.2026
- Coordinated office operations to enhance efficiency and support project timelines.
- Managed scheduling and appointment logistics for executive team and field staff.
- Implemented filing systems to improve document retrieval and organization.
- Facilitated communication between departments to ensure project alignment and collaboration.
- Trained new staff on administrative protocols and software tools used in daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
CSR
Southern Heating & Cooling
06.2024 - 01.2025
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted customers in scheduling maintenance appointments, improving service efficiency.
- Utilized CRM software to track customer interactions and update service records.
- Collaborated with technicians to relay customer issues, enhancing communication flow.
Driver/Key Holder
Sherwin-Williams
11.2020 - 06.2024
- Operated delivery vehicles to transport products efficiently and safely to customer locations.
- Maintained accurate records of deliveries and inventory levels for effective tracking.
- Conducted regular vehicle inspections to ensure compliance with safety regulations and operational standards.
- Collaborated with warehouse teams to streamline loading processes, reducing turnaround times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Store Manager
Bealls
02.2012 - 02.2020
- Led daily operations to enhance customer service and store efficiency.
- Managed inventory control processes to minimize shrinkage and optimize stock levels.
- Trained and developed staff to improve team performance and customer engagement.
- Implemented visual merchandising strategies to increase product visibility and sales.
- Fostered a positive work environment, enhancing employee morale and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Hardlines Manager
Kmart
08.1996 - 02.2012
- Led hardlines department operations, enhancing inventory management and product placement strategies.
- Mentored team members to optimize customer service and sales performance across hardlines categories.
- Developed and implemented merchandising plans, driving increased visibility of key products and promotions.
- Analyzed sales trends to forecast inventory needs, reducing stockouts and improving turnover rates.
- Trained staff on effective loss prevention techniques, minimizing shrinkage and enhancing store security measures.
- Increased employee engagement through regular coaching sessions and career development opportunities, fostering a positive work environment.
- Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
Education
High School Diploma -
Skyline High School
Scottsboro, ALSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Payroll processing
- Clerical support
- Relationship building
- Credit and collections
- Scheduling
Timeline
Office Manager
Hereford Construction
01.2025 - 06.2026
CSR
Southern Heating & Cooling
06.2024 - 01.2025
Driver/Key Holder
Sherwin-Williams
11.2020 - 06.2024
Store Manager
Bealls
02.2012 - 02.2020
Hardlines Manager
Kmart
08.1996 - 02.2012
High School Diploma -
Skyline High School