Cheryl Francois
Orlando,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
AssistRx
08.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Patient Access Rep Lead
Walmart Health Center
05.2023 - 06.2024
- Perform a variety of tasks that support patient's arrival and discharge from medical facilities
- Greet patients and serve as the first point of contact for patients
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Care Technician/ Health Unit Coordinator
ADVENTHEALTH ORLANDO
01.2021 - 05.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL12-2027
High School Diploma -
Oak Ridge High School
05-2018
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Customer service
- Insurance verification
- Multitasking and organization
- Phone and email etiquette
- Team leadership
- Problem-solving skills
- Data entry
Certification
- CNA
- BLS Certification
- BLS Certification, 04/01/23
- AED Certification
- CPR Certification
- Certified Notary Public
Technical Experience
- Bilingual
- Data entry
- Microsoft Office
- Patient monitoring
- Medical terminology
- Multilingual
- Documentation
- Clerical experience
- Public speaking
- Epic
- Time management
- Guest services
- Medical office experience
- CPR
- Vital signs
- Communication skills
- Organizational skills
- Nursing
- EMR systems
- Leadership
- Front desk
- Computer skills
- Patient care
- Cash handling
- Presentation skills
- Insurance verification
- Supervising experience
- Hospital experience
- Medication administration
- Medical receptionist
- Medical scheduling
- Administrative experience
- Filing
- EClinicalWorks
- Office experience
- Typing
- Multi-line phone systems
- Phone etiquette
- Customer service
- Kronos
- Languages: French - Fluent
- Haitian Creole-Fluent
Timeline
Patient Access Specialist
AssistRx
08.2024 - Current
Patient Access Rep Lead
Walmart Health Center
05.2023 - 06.2024
Patient Care Technician/ Health Unit Coordinator
ADVENTHEALTH ORLANDO
01.2021 - 05.2023
Associate of Science - Nursing
Valencia College
High School Diploma -
Oak Ridge High School
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