Cheryl Gittens
San Jose,CA
Summary
Proven track record of enhancing productivity and streamlining operations at Kaiser Permanente, leveraging skills in office management and Excel spreadsheets. Excelled in mentoring staff and solving complex problems, leading to significant improvements in project planning and administrative support. Demonstrates a professional and mature approach, ensuring high-quality outcomes in all endeavors.
Overview
24
24
years of professional experience
Work History
Senior Staff Assistant
Kaiser Permanente
San Jose
08.2021 - Current
- Assisted in budget management by tracking expenses, analyzing variances, and providing recommendations for adjustments as needed.
- Managed complex project schedules, prioritizing tasks to ensure on-time completion and high-quality results.
- Maintained strict confidentiality of sensitive information while handling various administrative tasks related to personnel records.
- Created detailed reports highlighting key metrics and achievements that informed decision-making at the executive level.
- Evaluated departmental performance metrics, identifying areas for improvement and implementing targeted solutions that increased productivity levels.
- Served as a liaison between departments, fostering collaboration and ensuring timely communication of information.
- Provided exceptional customer service through prompt responses to inquiries and professional interactions with clients.
- Developed comprehensive training materials that streamlined the onboarding process for new hires.
- Led process improvement initiatives within the department, identifying inefficiencies and implementing effective solutions that boosted overall performance levels.
- Coordinated travel arrangements for executive team members, maximizing cost savings and minimizing disruptions to business operations.
- Oversaw inventory management efforts including ordering supplies, maintaining accurate records, and minimizing costs through effective negotiation and vendor selection.
- Supported senior staff members in daily tasks, leading to increased productivity and smoother workflows.
- Organized internal events such as team meetings, workshops, and conferences that fostered relationship-building among colleagues.
- Managed vendor relationships by negotiating contracts, monitoring performance metrics, and facilitating issue resolution when necessary.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Surgery Scheduler
Kaiser Permanente
San Jose
09.2018 - 08.2021
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
Industrial Reporter
Kaiser Permanente
San Jose
10.2012 - 09.2018
- Transcribed Doctors reports for insurance companies to ensure proper documentation and remove all HIPPA information.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Provided communication between patient and insurance adjusters.
- Assigning or unassigning registrations to workers comp claims when needed.
- Obtain claim numbers
- Provided work status reports to employers and patients
Patient Service Representative
Kaiser Permanente
San Jose
08.2000 - 10.2012
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Education
High School Diploma -
Silver Creek High School
San Jose, CA08.2000
Skills
- Mentoring Staff
- Scheduling appointments
- Office Management
- Document Preparation
- Meeting facilitation
- Expense Reporting
- Travel Arrangements
- Strong Problem Solver
- Professional and mature
- Administrative Support
Timeline
Senior Staff Assistant
Kaiser Permanente
08.2021 - Current
Surgery Scheduler
Kaiser Permanente
09.2018 - 08.2021
Industrial Reporter
Kaiser Permanente
10.2012 - 09.2018
Patient Service Representative
Kaiser Permanente
08.2000 - 10.2012
High School Diploma -
Silver Creek High School