Cheryl Grosvenor
Astoria,Oregon
Summary
Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Itrip
Astoria, OR
05.2024 - Current
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
Executive Director
BD Senior Living
Denver, CO
09.2022 - 01.2024
- Assessed opportunities for collaboration to enhance organizational value, and optimize efficiency.
- Recruited, hired, and trained employees on operations and performance expectations.
- Recommended appropriate staffing techniques to meet demands, and manage costs.
- Successfully improved employee turnover through creating incentive and training programs.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
- Oversaw corrective action plans to remedy structural, organizational, and departmental issues.
- Signed and approved budgets for new funding and program initiatives.
Project Manager/Vendor Manager/Contractor
IQVIA
Boulder, CO
02.2022 - 09.2022
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
- Modified project plans when needed to better align with organizational objectives.
- Communicated with clients to convey deadlines, scope of work, and potential challenges throughout the project timeline.
Senior Project Manager
PCM Trials
Denver, CO
01.2021 - 02.2022
- Project Manager - Accountable for delivering assigned projects within time, scope, and cost. Receives projects from the Project Start-up Team to execute and monitor mobile clinical research visits through study closure.
- Primary Point of Contact - Central liaison for clients and stakeholders within assigned projects.
- Trainer - Provides study protocol-specific training to nurses and sites through remote presentations.
- Nurse Monitoring – Oversees nurse performance for all mobile research visits. Reviews and approves nurse activities for payment and billing.
- Functional Manager – Acts as the supervising manager for Clinical Project Managers and Clinical Project Coordinators.
Clinical Operations Manager
Boulder Longevity Institute
Boulder, CO
11.2019 - 01.2021
- Direct daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams for the business.
- Supervise daily operations of all provider's practice, overseeing staff members across all departments.
- Support medical director in development and marketing of new healthcare services.
Senior Project Manager, Clinical Operations Lead
ClinOne
Denver, CO
08.2018 - 11.2019
- Customized a software demo environment to meet a biotech's unique requirements which resulted in a sale of $700,000 in software and implementation fees
- Worked closely with the Business Development team and was an integral part of bid defenses resulting in over $1 million in revenue
- Led the software implementation for global clinical trials involving involving over 120 research sites in over 18 different languages
- Led industry related functions and meetings as a presenter and demonstrated our technology to large audiences including CEO's, CTO's and industry leaders worldwide
Cardiovascular Clinical Triage Nurse, BSN
Heart Institute of Colorado, SCL Health
Lafayette, CO
07.2016 - 08.2018
Cardiovascular/Oncology CRC, BSN
SCL Health
Lafayette, CO
02.2016 - 08.2018
Education
Bachelor of Science - Nursing
University of Phoenix
Lone Tree, COSkills
- Operations management
- Relationship management
- Effective communication
- Problem resolution
Certification
- Bachelor of Science in Nursing
- Advanced Life Support Certified
- Collaborative IRB Training Initiative Certified
- IATA Dangerous Goods Training Certified
- Good Clinical Practice Certified
Timeline
Regional Operations Manager
Itrip
05.2024 - Current
Executive Director
BD Senior Living
09.2022 - 01.2024
Project Manager/Vendor Manager/Contractor
IQVIA
02.2022 - 09.2022
Senior Project Manager
PCM Trials
01.2021 - 02.2022
Clinical Operations Manager
Boulder Longevity Institute
11.2019 - 01.2021
Senior Project Manager, Clinical Operations Lead
ClinOne
08.2018 - 11.2019
Cardiovascular Clinical Triage Nurse, BSN
Heart Institute of Colorado, SCL Health
07.2016 - 08.2018
Cardiovascular/Oncology CRC, BSN
SCL Health
02.2016 - 08.2018
Bachelor of Science - Nursing
University of Phoenix