Cheryl Tinsley

Lakeway

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

years of professional experience

Work History

General Manager / Field Training Specialist

Cubesmart Storage

15616 Stewart Rd. Lakeway, TX

06.2018 - Current

Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Introduced new methods, practices, and systems to reduce turnaround time.
Collaborated with cross-functional teams to develop innovative solutions.
Trained and guided new and existing team members on proper protocols and customer service standards to maintain high productivity and performance metrics.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Developed and maintained relationships with customers and suppliers through account development.
Directed operational strategies to enhance customer satisfaction and drive revenue growth.
Implemented training programs for staff, fostering a culture of continuous improvement and professional development.
Led initiatives to improve facility maintenance standards, ensuring safety compliance and operational efficiency.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Formulated policies and procedures to streamline operations.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Customer Service Representative

Sloan Valve Company

11.2015 - 03.2018

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Exhibited high energy and professionalism when dealing with clients and staff.

Store Manager

Lifestorage Upreit

02.2013 - 11.2015

Led daily operations to ensure exceptional customer service and store presentation.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Property Manager / Call Center Assistant Manager

The Lock Up Self Storage

10.2010 - 02.2013

Managed daily operations of self-storage facility, ensuring exceptional customer service and satisfaction.
Implemented inventory management systems to optimize space utilization and operational efficiency.
Conducted regular site inspections to ensure compliance with safety regulations and company standards.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Followed up on delinquent tenants and coordinated collection procedures.

Education

HIGH SCHOOL DIPLOMA -

EAST LEYDEN HIGH SCHOOL

FRANKLIN PARK, IL

06-2000

Skills

SAP proficiency
BCM proficiency
C4C proficiency
Service Channel
Property Management
HIVE proficiency
Data Entry
Conflict resolution specialist
Training instruction and implication
Audit Preparation
Leadership and team building
Team player
Efficient multi-tasker

Effective leader
Time management
Training and coaching
Staff management
Customer relations
Training and development
Relationship building
Customer relationship management
Inventory control
Administrative skills
Consistently meet goals
Performance improvements

Interests

Art
Hiking
Shelter Volunteer Work
Theatre

Timeline